URGENT: Streaming Cloud Issues in Taiwan

Wowza Video (Formerly Streaming Cloud)
1

All of our 4 streams are getting 403 or 404 errors trying to read Wowza’s m3u8 URL. Anyone else using Wowza’s Taiwan servers having this issue? There’s a typhoon in the area.

Streams don’t load. They get the following errors in console:

• https://wowzaprod134-i.akamaihd.net/hls/live/577776/2172981c_1_2728/chunklist.m3u8 404 (Not Found)

Access to XMLHttpRequest at ‘https://api.xxxxxxxx.com/wowza_token.php?lat=xxxxx&lng=xxxxx’ from origin ‘https://xxxxx.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

• Failed to load resource: the server responded with a status of 403 (Forbidden)

00:00:03.783 WARN: TransportHTTPResponseHandlerBuffer: onError[https://wowzaprod134-i.akamaihd.net/hls/live/577776/ba87360f/playlist.m3u8]: [TransportHTTPStatusErrorEvent status: url:https://wowzaprod134-i.akamaihd.net:443/hls/live/577776/ba87360f/playlist.m3u8 msg:[TransportHTTPStatusEvent status:403 url:https://wowzaprod134-i.akamaihd.net:443/hls/live/577776/ba87360f/playlist.m3u8 msg:Forbidden]]

Any help would be appreciated, as this is killing our subscription business!!!

2

Brent,

I know that you have maintenance and support for your Wowza products. Support does not monitor the forums for urgent matters, but instead would ask that you contact us directly to review your account, private streams, etc.

Regards,

Mac

3

Hi Mac,

Okay, got it. I just felt our support ticket wasn’t being answered in a timely manner, so I thought I’d try here to see if anybody in the community could help. It was (is) urgent so I thought it was worth a try at least.

Best,

Brent