Wowza sending 403 responses

Wowza Streaming Engine
1

Hello,

We are seeing a condition on Wowza Media Server where occasionally we get a large number of 403 errors served. However we’re not able to locate these in any log on the server itself. When we look back through the access log, we only find 200s:

mbr1.smil smil 357 0.0 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:43 MST destroy stream INFO 200 mbr1.smil - defaultVHost example1 definst 55.79 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - Mozilla/5.0 (iPad; CPU OS 8_1_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B435 Safari/600.1.4 582610257 0 2302 14094 0 0 0 mbr1.smil - mbr1.smil smil 357 0.0 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:43 MST disconnect cupertino INFO 200 582610257 - defaultVHost example1 definst 2.3054785287E7 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - Mozilla/5.0 (iPad; CPU OS 8_1_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B435 Safari/600.1.4 582610257 0 2302 - 0 - - mbr1.smil -

mbr1.smil smil 357 0.0 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:43 MST destroy stream INFO 200 mbr1.smil - defaultVHost example1 definst 88.476 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - Mozilla/5.0 (iPad; CPU OS 8_1_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B435 Safari/600.1.4 923544252 0 1632 14088 0 0 0 mbr1.smil - mbr1.smil smil 357 0.0 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:43 MST disconnect cupertino INFO 200 923544252 - defaultVHost example1 definst 2.3054785287E7 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - Mozilla/5.0 (iPad; CPU OS 8_1_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B435 Safari/600.1.4 923544252 0 1632 - 0 - - mbr1.smil -

mbr1.smil smil 357 0.0 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:43 MST connect cupertino INFO 200 1948968010 - defaultVHost example1 definst 2.3054785483E7 www.example.com 80 http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 69.164.38.88 http (cupertino) - VLC/2.1.5 LibVLC/2.1.5 1948968010 0 0 - 0 - - stream3.stream - - - - - http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 - http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 -

2014-12-10 08:25:43 MST create stream INFO 200 stream3.stream - defaultVHost example1 definst 0.0 www.example.com 80 http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 69.164.38.88 http (cupertino) - VLC/2.1.5 LibVLC/2.1.5 1948968010 0 0 14113 0 0 0 stream3.stream - - - - - http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 - http://www.example.com:80/example1/definst/stream3.stream/playlist.m3u8 -

2014-12-10 08:25:44 MST connect cupertino INFO 200 1273554155 - defaultVHost example1 definst 2.3054785661E7 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - AppleCoreMedia/1.0.0.11D257 (iPad; U; CPU OS 7_1_2 like Mac OS X; en_us) 1273554155 0 0 - 0 - - mbr1.smil - - - - - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:44 MST create stream INFO 200 mbr1.smil - defaultVHost example1 definst 0.0 www.example.com 80 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 69.164.38.67 http (cupertino) - AppleCoreMedia/1.0.0.11D257 (iPad; U; CPU OS 7_1_2 like Mac OS X; en_us) 1273554155 0 0 14114 0 0 0 mbr1.smil - - - - - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 - http://www.example.com:80/example1/smil:mbr1.smil/playlist.m3u8 -

2014-12-10 08:25:44 MST connect cupertino INFO 200 1138496850 - defaultVHost example1 definst 2.3054785801E7 www.example.com 80 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8?wowzasessionid=1138496850 208.111.161.194 http (cupertino) - Roku/DVP-5.6 (045.06E00060A) 1138496850 0 0 - 0 - - stream5.stream wowzasessionid=1138496850 - - - - http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8?wowzasessionid=1138496850 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8 wowzasessionid=1138496850 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8 wowzasessionid=1138496850

2014-12-10 08:25:44 MST create stream INFO 200 stream5.stream - defaultVHost example1 definst 0.0 www.example.com 80 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8?wowzasessionid=1138496850 208.111.161.194 http (cupertino) - Roku/DVP-5.6 (045.06E00060A) 1138496850 0 0 14115 0 0 0 stream5.stream wowzasessionid=1138496850 - - - - http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8?wowzasessionid=1138496850 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8 wowzasessionid=1138496850 http://www.example.com:80/example1/definst/stream5.stream/playlist.m3u8 wowzasessionid=1138496850

And there are no instances of errors for this particular stream in the error logs for that day either.

Any recommendations on what could be causing 403 errors on a stream that is constantly running? No modifications are being made to the URL. I should mention this is an older version of WMS, 2.2.4, which unfortunately cannot be upgraded in this environment.

Thank you in advance.

2

I think the best course of action here is to open a ticket with support.

Please zip up your /conf and /log folders and send them, along with a link to this thread as a reference to support@wowza.com

Kind regards,

Salvadore

3

Hi Sean,

Thank you for participating on our support community.

We understand and appreciate your need to withhold sensitive data as part of our technical support process. This is especially important when troubleshooting using this public forum.

On this basis, and with consideration of your reference to Wowza Media Server version 2.x, I think it would be best for this request to me managed in a private support ticket.

Again, please contact us directly by email to support@wowza.com.

We look forward to hearing from you.

-Tim Dougherty

SR Sales Engineer

4

I think the best course of action here is to open a ticket with support.

Please zip up your /conf and /log folders and send them, along with a link to this thread as a reference to support@wowza.com

Kind regards,

Salvadore

Hello,

Some of the information in our config files is confidential, so I’d prefer not to send it. Also does support still assist with these older versions? Thanks.