mp4 file is not playing in VOD

Hi,

I am using VOD Application. The sample video that you have given is working perfectly. but whenever i put my video. its just a black screen.

I have attached the video that i am trying.

20191010-8880.zip

Need help with this because the video is coming from an outsource and i have to co-ordinate with the outsource team.

Thank You.

Did you make sure you have “no client restrictions” checked in Engine Manager?

Share your url you are using to stream your mp4 please so I can see the structure.

This is an example of what it should like if you are using HLS for playback on an apple device:

http://[wowza-ip-address]:1935/vod/mp4:sample.mp4/playlist.m3u8

If you are using a different protocol, please share the url- thank you @chirag gawde.