Why won’t our own .mp4 files play through VOD? We have been using the default VOD application, and just inserting our videos into the content folder, and replacing the sample.mp4 text with our own .mp4’s in SimpleVideoStreaming/Client. We lowered the FPS and the bitrate on our encoder, and still no good. Our encoder is doing true .mp4 and not just converting or renaming the file. Also, our codecs match up with the sample.mp4 codecs, so I don’t understand what the issue is.
It sounds like your .mp4 files are in the correct location for use with the provided application named 'vod. What do you see in the [install-dir]/logs/wowzamediaserver_access.log file? It should provide some clues as to why the video does not play. Are you able to play the provided sample video, sample.mp4?
What do you have entered into the sample player? Is it like this:
Server: rtmp://localhost/vod
Stream: mp4:yourFileName.mp4
-Lisa
Test with flv: prefix.
Server: rtmp://localhost/vod
Stream: flv:andy.mp4
Otherwise, the file may be corrupt. Does it play in vlc if you open the file directly?
Richard
The video looks okay. Can’t hurt to try 48000Hz audio sample rate.
Have you seen these encoding suggestions for Expression 4 and FFmpeg?
https://www.wowza.com/docs/how-to-encode-video-on-demand-content
If that doesn’t help, copy a sample to your web server and send a link to download it to support@wowza.com.
Tell us what encoder you are using and detail settings.
Include a link to this thread for reference.
Richard
It sounds like your .mp4 files are in the correct location for use with the provided application named 'vod. What do you see in the [install-dir]/logs/wowzamediaserver_access.log file? It should provide some clues as to why the video does not play. Are you able to play the provided sample video, sample.mp4?
What do you have entered into the sample player? Is it like this:
Server: rtmp://localhost/vod
Stream: mp4:yourFileName.mp4
-Lisa
Yep, this is the way we are doing it. Here is the log, I first tried to play our .mp4, and than I played the sample.mp4 which works.
#Version: 1.0
#Start-Date: 2012-04-10 11:01:52 EDT
#Software: Wowza Media Server 3.0.5 build1220
#Date: 2012-04-10
#Fields: date time tz x-event x-category x-severity x-status x-ctx x-comment x-vhost x-app x-appinst x-duration s-ip s-port s-uri c-ip c-proto c-referrer c-user-agent c-client-id cs-bytes sc-bytes x-stream-id x-spos cs-stream-bytes sc-stream-bytes x-sname x-sname-query x-file-name x-file-ext x-file-size x-file-length x-suri x-suri-stem x-suri-query cs-uri-stem cs-uri-query
2012-04-10 11:01:52 EDT server-start server INFO 200 Wowza Media Server 3 Developer Edition (Expires: Aug 18, 2012) 3.0.5 build1220 - - - - 0.626 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Server License Key: SVRB3-XXXXX-XXXXX-XXXXX-XXXXX-9Uxxk - - - 0.635 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Maximum Connections: 10 - - - 0.635 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Transcoder Streams Available: Transcoder Not Available (win-32) - - - 0.641 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - nDVR Available: Yes - - - 0.641 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - DRM Available: Yes - - - 0.642 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Hardware Available Processors: 4 - - - 0.642 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Hardware Physical Memory: 2340MB/3839MB - - - 0.643 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Hardware Swap Space: 4095MB/4095MB - - - 0.644 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Max File Descriptor Count: Unlimited - - - 0.645 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - OS Name: Windows 7 - - - 0.645 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - OS Version: 6.1 - - - 0.646 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - OS Architecture: x86 - - - 0.646 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Name: Java HotSpot(TM) Client VM - - - 0.647 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Vendor: Sun Microsystems Inc. - - - 0.647 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Version: 1.6.0_31 - - - 0.648 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java VM Version: 20.6-b01 - - - 0.648 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Spec Version: 1.6 - - - 0.648 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Home: C:\Program Files (x86)\Java\jre6 - - - 0.649 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Max Heap Size: 742MB - - - 0.649 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Architecture: 32 - - - 0.65 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Locale[user.language]: en - - - 0.651 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Locale[user.country]: US - - - 0.652 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Locale[user.variant]: - - - 0.653 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Locale[file.encoding]: Cp1252 - - - 0.654 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Args[0]: -Xmx768M - - - 0.655 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Args[1]: -Dcom.sun.management.jmxremote=true - - - 0.657 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:52 EDT comment server INFO 200 - Java Args[2]: -Dcom.wowza.wms.runmode=standalone - - - 0.657 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - Java Args[3]: -Dcom.wowza.wms.native.base=win - - - 0.659 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - Java Args[4]: -Dcom.wowza.wms.ConfigURL= - - - 0.659 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - Server runmode: standalone - - - 0.66 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - Server native.platform: win - - - 0.661 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - Server threads[h/t]: 10/10 - - - 0.662 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:53 EDT comment server INFO 200 - CMDInterface now listening: [any]:8083 - - - 1.561 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT vhost-start vhost INFO 200 _defaultVHost_ - - - - 2.197 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment server INFO 200 - _defaultVHost_ threads[h/t]:120/80 home:C:/Program Files (x86)/Wowza Media Systems/Wowza Media Server 3.0.5 - - - 2.255 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment vhost INFO 200 _defaultVHost_ Bind attempt ([any]:1935:4) - - - 2.263 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment vhost INFO 200 _defaultVHost_ Bind successful ([any]:1935) - - - 2.272 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment vhost INFO 200 _defaultVHost_ Bind attempt ([any]:8086:1) - - - 2.275 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment vhost INFO 200 _defaultVHost_ Bind successful ([any]:8086) - - - 2.278 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:01:54 EDT comment server INFO 200 - Wowza Media Server is started! - - - 2.283 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:52 EDT app-start application INFO 200 _definst_ vod/_definst_ - - - 60.042 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:52 EDT connect-pending session INFO 100 127.0.0.1 - _defaultVHost_ vod _definst_ 0.228 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 976555295 3321 3073 - - - - - - - - - - - - - rtmp://localhost/vod -
2012-04-10 11:02:52 EDT connect session INFO 200 127.0.0.1 - _defaultVHost_ vod _definst_ 0.232 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 976555295 3321 3073 - - - - - - - - - - - - - rtmp://localhost/vod -
2012-04-10 11:02:52 EDT create stream INFO 200 - - _defaultVHost_ vod _definst_ 0.032 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 976555295 3389 3413 1 - 0 0 - - - - 0 0.0 rtmp://localhost/vod rtmp://localhost/vod - rtmp://localhost/vod -
2012-04-10 11:02:52 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 60.241 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:52 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 60.599 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:53 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 60.899 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:53 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 61.148 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:53 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 61.398 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:53 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 61.649 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:54 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 61.898 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:54 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 62.149 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:54 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 62.399 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:54 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 62.648 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:55 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 62.899 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:55 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 63.148 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:55 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 63.398 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:55 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 63.649 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:56 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 63.898 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:56 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 64.148 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:56 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 64.399 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:56 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 64.648 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:57 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 64.898 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:57 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 65.148 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:57 EDT comment server WARN 404 andy.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom. - - - 65.398 - - - - - - - - - - - - - - - - - - - - - - - - -
2012-04-10 11:02:57 EDT destroy stream INFO 200 andy.mp4 - _defaultVHost_ vod _definst_ 5.308 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 976555295 3445 3654 1 - 0 0 andy.mp4 - - - - - rtmp://localhost/vod/andy.mp4 rtmp://localhost/vod/andy.mp4 - rtmp://localhost/vod -
2012-04-10 11:02:57 EDT disconnect session INFO 200 976555295 - _defaultVHost_ vod _definst_ 5.615 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 976555295 3445 3654 - - - - - - - - - - - - - rtmp://localhost/vod -
2012-04-10 11:03:08 EDT connect-pending session INFO 100 127.0.0.1 - _defaultVHost_ vod _definst_ 0.0060 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3321 3073 - - - - - - - - - - - - - rtmp://localhost/vod -
2012-04-10 11:03:08 EDT connect session INFO 200 127.0.0.1 - _defaultVHost_ vod _definst_ 0.0070 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3321 3073 - - - - - - - - - - - - - rtmp://localhost/vod -
2012-04-10 11:03:08 EDT create stream INFO 200 - - _defaultVHost_ vod _definst_ 0.0 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3393 3413 1 - 0 0 - - - - 0 0.0 rtmp://localhost/vod rtmp://localhost/vod - rtmp://localhost/vod -
2012-04-10 11:03:08 EDT play stream INFO 200 sample.mp4 - _defaultVHost_ vod _definst_ 0.12 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3451 3455 1 0 0 0 sample.mp4 - C:/Program Files (x86)/Wowza Media Systems/Wowza Media Server 3.0.5/content mp4 39115156 596.458 rtmp://localhost/vod/sample.mp4.mp4 rtmp://localhost/vod/sample.mp4.mp4 - rtmp://localhost/vod -
2012-04-10 11:03:11 EDT stop stream INFO 200 sample.mp4 - _defaultVHost_ vod _definst_ 3.784 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3451 659366 1 8939 0 655483 sample.mp4 - C:/Program Files (x86)/Wowza Media Systems/Wowza Media Server 3.0.5/content mp4 39115156 596.458 rtmp://localhost/vod/sample.mp4.mp4 rtmp://localhost/vod/sample.mp4.mp4 - rtmp://localhost/vod -
2012-04-10 11:03:11 EDT destroy stream INFO 200 sample.mp4 - _defaultVHost_ vod _definst_ 3.797 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3451 659366 1 - 0 655483 sample.mp4 - - - - - rtmp://localhost/vod/sample.mp4 rtmp://localhost/vod/sample.mp4 - rtmp://localhost/vod -
2012-04-10 11:03:11 EDT disconnect session INFO 200 1487771848 - _defaultVHost_ vod _definst_ 3.859 [any] 1935 rtmp://localhost/vod 127.0.0.1 rtmp unknown WIN 11,1,102,63 1487771848 3451 659366 - - - - - - - - - - - - - rtmp://localhost/vod -
Test with flv: prefix.
Server: rtmp://localhost/vod
Stream: flv:andy.mp4
Otherwise, the file may be corrupt. Does it play in vlc if you open the file directly?
Richard
FLV isn’t doing anything… With my mp4 or the sample.mp4, just sits at the white screen as if I didn’t even click play.
VLC is playing our videos fine.
Here is an image of our codec comparison. Ours is on the left, and the wowza sample is on the right.
Only difference I see is H264 vs (AVC1) but would that make a difference?