One copy of the same subtitle for every format?

Wowza Streaming Engine
1

Having a problem with .ttml multi language subtitle file to work correctly. If I duplicate the subtitle file to the same name as every format of the adaptive stream have, subtitles are shown. But if I just have a .ttml file with the original filename it does not.

My setup;

Physical files in folder;

file_180p.mp4

file_270p.mp4

file_270p.mp4

file_360p.mp4

file_540p.mp4

file_720p.mp4

174297.ttml

My SMIL-file;

2

Hi,

The “textstream” parameter in your smil file should work. I’ve just done a quick test here and using a random xxxx.ttml file so long as it was in the smil file then Wowza would use that and allow me to flip through the different captions.

I presume TTML is enabled for the app and the file does exist and is formatted correctly. It would certainly seem that way if it works with a symlink. It’s as though it is ignoring the textstream statement. Does the player still show a list of languages in this format or are none shown at all? Are you on the latest patch update (now at 4.2). You can update via the “My Downloads” page in the customer portal.

It may be best to contact us via the support process, also including a copy of your smil file and ttml file, and we can take a closer look. If possible enable CC debug properties first and try some playback tests again, just to capture a bit more detail.

Paul

3

Paul,

Is it possible to hire Wowza for a 4-hour support session? I think you guys would be able to solve this amongst another problem we have, thumbnails in JWPlayer. Thumbnails are working when hosted at the web server but not when hosted in Wowza. I guess you know how it should be set up.

Do you have paid support like this?

We have possabillity to share screen and have full access to servers. I think with a joined session this would be solved in no time.

4

Actually Paul, problem was solved with 4.1.2 (4.2 that you mention is not available in “My downloads” page). We had the problem in 4.0.2. Now we have another strange problem, but that problem has been e-mailed to your support. Thank you!

5

Hi,

Unfortunately, we don’t provide support services outside of this forum (or via support@wowza.com for customers who are entitled to it). We do maintain a consultants list which you could request via the support email address, or you could ask in the Find a Consultant forum.

Regards,

Paul

6

Hi,

ok so some progress made which is great to know. 4.1.2 does contain a number of fixes. 4.2 - I prematurely mentioned, though it is due very soon - also includes a significant number of enhancements as well as fixes.

We shall act on your support ticket immediately. Thanks for the update.

Paul