New service demo on a paid service

Streaming Experts
1

i need to remove it demo mark from paid service

2

Hello,

Thanks for reaching out on the forum! I understand you’re seeing a demo watermark on a service you’ve already paid for.

To ensure we can assist you effectively, we recommend creating a support ticket. This allows our team to gather more details about your specific situation and provide the most accurate solution.

In your support ticket, please include the Registered Email Address which is associated with your account to ensure you’re receiving the correct paid service features. & Description of the Demo Mark where you’re seeing the demo watermark and the service it’s affecting. (Providing screenshots for a better understanding)

Here’s how to create a support ticket:

  1. Login to your Wowza account at the top of Wowza.com

  2. On the My Account page, you will click the Support tab.

  3. Click on the product for the support case you’d like to open.

Our support team will be happy to assist you further and ensure you have a full, unrestricted experience with your paid service.

Regards,

Vihari.