WowzaStreamingEngine license issue

Wowza Streaming Engine
1

when I try to login to wowzastreamingengine manager I get the below error:

REST API Authorization failed when connecting to server: (http://localhost:8087)

in wowza logs the below:

2022-05-26 08:23:53 CAT comment server ERROR 500 - The Wowza Media Systems Software licensing system was not able to connect to the licensing server to validate your license. Please validate that your machine is able to send HTTP data over TCP port 80 to the Internet. If this problem persists, please visit https://www.wowza.com/subscriptionsupport.php for up to date information. - - - 3.457 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:53 CAT comment server ERROR 500 - system.exit[2] - - - 3.458 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - REST API: ConfigBase: init - - - 0.023 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - LicenseUpdateServer: Bind attempt ([any]:8087) - - - 0.143 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - LicenseUpdateServer: Bind successful ([any]:8087) - - - 0.315 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - RESTServer: Using configs from:/usr/local/WowzaStreamingEngine/ - - - 0.316 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - RESTServer: SSL:No - - - 0.318 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - RESTServer: BasicAuth:Yes - - - 0.319 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - RESTServer: Digest:No - - - 0.319 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - RESTServer: XML Viewer:No - - - 0.32 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:23:56 CAT comment server INFO 200 - Wowza REST API started - - - 0.321 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:24:11 CAT comment server WARN 200 - REST API: getRESTAPIHeaderValue: HTTP Header validation nonce is not defined - - - 15.049 - - - - - - - - - - - - - - - - - - - - - - - - -
2022-05-26 08:24:11 CAT comment server ERROR 500 - REST API: Server request (GET): Not licensed-402: http://localhost:8087/v2/servers/defaultServer/users/APIS - - - 15.067 - - - - - - - - - - - - - - - - - - - - - - - - -

supposedly the connection is opened to Wowza license on port 80
wowzalicense1.wowzamedia.com
wowzalicense4.wowzamedia.com
wowzalicense3.wowzamedia.com
wowzalicense2.wowzamedia.com

2

We have an FAQ article on how to troubleshoot this error. If you’re not familiar with our FAQ page, it is linked to in the blue banner above. I will share the two articles I suggest you review, If you still have an issue, you can submit a support ticket so we can investigate more thoroughly.

https://support.wowza.com/hc/en-us/articles/1260802719009-Error-Message-Could-not-connect-to-the-Internet-to-validate-your-license

https://support.wowza.com/hc/en-us/articles/1260802668189-Error-Message-Your-License-is-Not-Valid

and also this one just in case it’s helpful:

https://support.wowza.com/hc/en-us/articles/1260803011850-I-Can-t-Login-to-Streaming-Engine-Manager