Does Wowza support the latest 4090 Nvidia cards? I tried both in windows server 2019 and Ubuntu LTE 22.04 LTE.
Scenario (2 Identical HLS stream) as input & need to transrate them into multiple bit rate.
the first stream works but the second stream doesn’t do as expected.
What could be the issue?
I see that same issue was posted back in 2020 but solution wasn’t posted yet.
http://community.wowza.com/t/video-encoder-is-stuck-recreating/55297/16
Date/Time Event/Category Comment More Information
2022-12-14
13:53:08
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][360p]: Video encoder is stuck, recreating.
x-duration:913.713
2022-12-14
13:53:08
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][720p]: Video encoder is stuck, recreating.
x-duration:913.713
2022-12-14
13:53:08
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][240p]: Video encoder is stuck, recreating.
x-duration:913.713
2022-12-14
13:53:01
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][360p]: Video encoder is stuck, recreating.
x-duration:906.392
2022-12-14
13:53:01
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][720p]: Video encoder is stuck, recreating.
x-duration:906.392
2022-12-14
13:53:01
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][240p]: Video encoder is stuck, recreating.
x-duration:906.392
2022-12-14
13:52:48
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][360p]: Video encoder is stuck, recreating.
x-duration:892.956
2022-12-14
13:52:48
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][720p]: Video encoder is stuck, recreating.
x-duration:892.956
2022-12-14
13:52:48
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][240p]: Video encoder is stuck, recreating.
x-duration:892.956
2022-12-14
13:52:42
comment
server
TranscoderWorkerVideoEncoder.run[videoEncoderGetEncodedFrames][720p]: Video encoder is stuck, recreating.
x-duration:886.879
To further progress on why the 2nd stream is not working, I do recommend opening a support ticket for review by our Wowza Support Engineers.
https://support.wowza.com/hc/en-us
Files that will be needed from the Wowza install directory:
[install-dir]/conf
[install-dir]/transcoder
[install-dir]/logs (only latest logs are needed showing a Wowza restart and 2nd stream not working)
it was due to customer transcoder. the issue is resolved when we replaced the hardware.
Glad replacing the hardware resolve the issue @Karthik_Alagappan