“License holders may log in or creating an account on Wowza.com and find available updates on the Downloads tab of Account Management.”
I don’t see a downloads tab anywhere on my account management. The only downloads thing I can find is the main downloads page with the main initial setup files.
Hi,
This is most likely due to you not having a valid paid for license or could be because you’re not one of the 5 primary account holders.
If you’re a primary account holder and have Wowza Streaming Engine 4 key the “Mydownload” tab should be visible to you.
Edited:
You may have to log out and then log back in to see if this appears.
If not please ensure you do a “shift-reload” of the page to see if this helps.
The Wowza Streaming Engine 4 key must be associated with the same account which the key is assigned to.
Jason
Kenny,
Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com
Richard
Hi,
I’ve updated/edited the post above so that it’s more accurate.
When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key.
Did you use a different email address when requesting the Wowza Streaming Engine 4 key?
Jason
Hi,
This is most likely due to you not having a valid paid for license or could be because you’re not one of the 5 primary account holders.
If you’re a primary account holder and have a Monthly or Perpetual license key the “Mydownload” tab should be visible to you.
Jason
I’m logged in under the primary account holder’s account. I have a monthly subscription and can see my invoices and payment options. I also have a version 4 key already.
The account is mike@appnet.com
Hi,
I’ve updated/edited the post above so that it’s more accurate.
When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key.
Did you use a different email address when requesting the Wowza Streaming Engine 4 key?
Jason
The mike@appnet.com is my boss’s and is the main account. Mine is kenny@appnet.com and isn’t associated with any other account from what I can tell. Can somebody email me at kenny@appnet.com to get this cleared up? I was given a key but it’s pretty obvious that it was not given out correctly.
Kenny,
Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com
Richard
I just sent an email this morning.
Haven’t heard anything in two days. Wowza support has been pretty subpar over the past few weeks.