ttml in smil failed after update to 4.3.0.02

Wowza Streaming Engine
1

Hi,

We have upgrade Wowza Streaming Engine to 4.3.0.02. Then a smil file with ttml caption will return 404 now.

This is the error from log :

2015-12-23 17:53:20 HKT comment server ERROR 500 - HTTPStreamerAdapterCupertinoStreamer.onPlaylist: java.lang.NullPointerException|at com.wowza.wms.httpstreamer.cupertinostreaming.file.HTTPStreamerCupertinoIndexPlaylist.getPlaylistStr(HTTPStreamerCupertinoIndexPlaylist.java:1246)|at com.wowza.wms.httpstreamer.cupertinostreaming.httpstreamer.HTTPStreamerAdapterCupertinoStreamer.onPlaylist(HTTPStreamerAdapterCupertinoStreamer.java:1153)|at com.wowza.wms.httpstreamer.cupertinostreaming.httpstreamer.HTTPStreamerAdapterCupertinoStreamer.serviceMsg(HTTPStreamerAdapterCupertinoStreamer.java:498)|at com.wowza.wms.httpstreamer.cupertinostreaming.httpstreamer.HTTPStreamerAdapterCupertinoStreamer.service(HTTPStreamerAdapterCupertinoStreamer.java:451)|at com.wowza.wms.server.ServerHandler.a(ServerHandler.java:638)| 0.128 - - - - - - - - - - - - - - -

This is the smil file :

I found this error as soon as the update completed. So is there some config need to change after update?

Thanks,

Monica

2

Hi,

I think we need to see more of your environment in order to understand this more. Can you raise a support ticket and include a zip of your [install-dir]/conf, [install-dir]/logs, [install-dir]/transcoder, and [install-dir]/manager/logs files. Please also include any smil and caption files and any other detail that will help us to troubleshoot.

Regards,

Paul