Hi Guys,
I’m trying to create a Livestream using the Java SDK I’m constantly receiving a 504 error (Timeoout).
Might you help me with that?
Regards
Can try, but it’s difficult in the forums. A support ticket is best for troubleshooting especially when it’s a 504 timeout error. When the stream can’t connect to the server, it can be such a variety of reasons from config error to firewall to a network issue.
Do you have anything else useful to report from the logs perhaps that may give a clue other than the timeout error?
I’ve already created a support ticket.
But I’m trying to find a solution faster than the support.
The problem is not during the streaming. I can’t even configure it. The Rest API call to create an event is returning 504.
Ok, thanks for that info. Let me see what I can find out for you., Be back soon.
I checked with the Cloud team for you @Oliver Sergeant and they say they are not able to reproduce this issue on our end so not sure without running some tests through your ticket 367010. A timeout error can be triggered for reasons such as :
- the host address is incorrect
- firewall or network issue
- lack of bandwidth
- correct ports not open
Sorry, I couldn’t provide any more useful info here for you.
We would like to take closer look at your configuration and log files and get a better understanding of what is happening and why you are noticing this behavior. Your ticket will be assigned to an engineer who will determine the cause.