Safari: audio m3u8 with vtt side loaded error

Wowza Streaming Engine
1

Hello,

we have a problem with audio files streamed by Wowza 4 and vtt.

It doesn’t works on Safari (Desktop or iOS ).

The problem occurs when we use

Test page: http://www.fdambrosio.net/test/player7/safari.html

We see a security error on Safari: Cross-origin text track load denied by Cross-Origin Resource Sharing policy.

We’ve checked that vtt files has header: Access-Control-Allow-Origin *

So why it’s happen?

Thanks,

Francesco

2

Hi,

You may need to enable CORS to allow your crossdomain.xml file to be accessed. Please see this article for how to do this.

Paul

3

Hi,

Please open a ticket with our support team so we can investigate further. Ensure you include the above mentioned information.

Regards,

Jason

4

Hi,

You may need to enable CORS to allow your crossdomain.xml file to be accessed. Please see this article for how to do this.

Paul

Thanks,

but we’ve already enabled CORS.

5

Hello,

If this is still an issue, please open a [URL=“[install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs If you are not sure how to get this information please see the following tutorial. Prepare files for Wowza Support”]support case with the OS version you are running, the Wowza Streaming Engine version, and the below files for further investigation.

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

If you are not sure how to get this information please see the following tutorial.

Prepare files for Wowza Support

Best,

JasonT

Thanks Jason,

we don’t know if this is an issue, we’ve fixed crossorigin.xml message error, but we see that we’re unable to play audio hls with vtt captions on Safari.

This test page is complete: http://www.fdambrosio.net/test/player7/safari-bug.html

How can we fix it?

Regards,

Francesco

6

Hello,

If this is still an issue, please open a [URL="[install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs If you are not sure how to get this information please see the following tutorial. https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux"]support case with the OS version you are running, the Wowza Streaming Engine version, and the below files for further investigation.

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

If you are not sure how to get this information please see the following tutorial.

https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux

Best,

JasonT