Recorded Video not playing (Some Cases) after enabled the transcoding

Wowza Streaming Engine
1

Hello,
We have facing some problems after enabled the transcoding featured.

  1. I observed in some cases videos are not playing shows “no video with supported format and mime type found” but transcoded videos are working fine. kindly check the below video links for better understanding:

https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k.mp4 (Not Playing)
https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k_360.mp4
(Playing)
https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k.mp4 (Playing)

  1. I observed another case only audio is playing but video not showing. kindly check the below video links for better understanding:
    https://d2iw5las1rjvep.cloudfront.net/gamesee/38Wsrd4QtDLGq8.mp4 (only Audio Play)

Kindly look at those issues and help me with how I can resolve this?

Any other information you required. kindly let me know

Thanks

2

Sorry for the issues you are experiencing. Review of your files and any debugging is only done through a Wowza support ticket and not in forums. We require full access to your wowza folders and logs in the ticket. You can zip them up and email them in the ticket instructions.

You can submit your ticket here and our engineers will review it for you to find the issue.

https://www.wowza.com/support/open-ticket