Hello, the java heap has increased making the wowza stop working.
I’ve already changed the server, I increased the memory of my server from 64 GB to 128 GB and the problem persists daily.
The wowza team has already requested several logs and was unable to identify the problem.
I do not know what to do, how to increase JAVA HEAP memory from 10GB to 30GB?
Note that your heap size is growing for a reason and increasing the size of your heap will only delay the inevitable crash.
Some of those reasons could be having multiple .stream file sources offline, an IO issue on your server, your Transcoder is overloaded, or a custom module is causing problems.
Please also make sure that your hardware meets our minimum specifications. We have an article on this.
Ok let me contact that engineer directly. We did have a U.S. holiday Monday and Wowza was closed. I’ll have him reach out to you today. Thanks for letting me know there was a ticket already so I could check on it.
Do you want to send us a support ticket so we can assist you with tuning your server? The forums will be going into maintenance mode today and tomorrow, but we’re happy to help you with this in a ticket.