closed caption cann't work using rtmp with jwplayer 6.8

Wowza Streaming Engine
1

version:

Wowza version: 4.0.1 (build 10615)

here debug logs:

VODTimedTextDelegateBase.findAvailableProviders[vod/definst/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.021

VODTimedTextDelegateBase.findProvidersThatSupportInterface[vod/definst/Hell.on.wheels.s03e09.mp4]: interface:com.wowza.wms.timedtext.amf.ITimedTextProviderAMF providers: [vodcaptionprovidersrt] - - - 5104.022

VODTimedTextProviderBase.indexTimedText[vod/definst/Hell.on.wheels.s03e09.mp4:vodcaptionprovidersrt] using file:D:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.srt for captions (VOD:D:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.mp4) - - - 5104.025

VODTimedTextDelegateBase.narrowProviders[vod/definst/Hell.on.wheels.s03e09.mp4]: providers: [vodcaptionprovidersrt] - - - 5104.026 -

VODTimedTextDelegateBase.determineCaptionLanguages[vod/definst/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.05

VODTimedTextDelegateBase.determineCaptionLanguages[vod/definst/Hell.on.wheels.s03e09.mp4]: by property:* - - - 5104.051 - -

VODTimedTextDelegateBase.determineCaptionLanguages[vod/definst/Hell.on.wheels.s03e09.mp4]: Provider vodcaptionprovidersrt supported languages:[zho] - - - 5104.052

VODTimedTextDelegateBase.determineCaptionLanguages[vod/definst/Hell.on.wheels.s03e09.mp4]: Found lang:zho provider:vodcaptionprovidersrt - - - 5104.053

VODTimedTextDelegateBase.determineCaptionLanguages[vod/definst/Hell.on.wheels.s03e09.mp4]: Reached maximum languages. Stop looking. - - - 5104.053

2

Hi,

We’ll need to troubleshoot this more closely.

Please send an email to support@wowza.com and reference this forum post. Provide [install-dir]/conf and [install-dir]/logs files (zipped).

Provide a sample vod media file and the associated .srt file.

Daren

3

Oh, that’s look like not easy to do it