Can't access to wowza web manager

Hello!
Before new year we’ve updated our streamlock certificate. And yesterday we’ve found out, that web manager is not accessible.

I’ve updated WowzaStreamingEngine from 4.8.13 to 4.8.20 today. Still not working.
Here are some info:

Server configuration:

<?xml version="1.0" encoding="UTF-8"?>
<Root version="2">
        <Server>
                <Name>Wowza Streaming Engine</Name>
                <Description>Wowza Streaming Engine is robust, customizable, and scalable server software that powers reliable streaming of high-quality video and audio to any device, anywhere.</Description>
                <RESTInterface>
                        <Enable>true</Enable>
                        <IPAddress>*</IPAddress>
                        <Port>8087</Port>
                        <!-- none, basic, digest, remotehttp, digestfile -->
                        <AuthenticationMethod>digest</AuthenticationMethod>
                        <DiagnosticURLEnable>true</DiagnosticURLEnable>
                        <SSLConfig>
                                <Enable>false</Enable>
                                <KeyStorePath></KeyStorePath>
                                <KeyStorePassword></KeyStorePassword>
                                <KeyStoreType>JKS</KeyStoreType>
                                <SSLProtocol>TLS</SSLProtocol>
                                <Algorithm>SunX509</Algorithm>
                                <CipherSuites></CipherSuites>
                                <Protocols></Protocols>
                        </SSLConfig>
                        <IPWhiteList>*</IPWhiteList>
                        <IPBlackList></IPBlackList>
                        <EnableXMLFile>false</EnableXMLFile>
                        <DocumentationServerEnable>false</DocumentationServerEnable>
                        <DocumentationServerPort>8089</DocumentationServerPort>
                        <!-- none, basic, digest, remotehttp, digestfile -->
                        <DocumentationServerAuthenticationMethod>digest</DocumentationServerAuthenticationMethod>
                        <Properties>
                        </Properties>
                </RESTInterface>
                <CommandInterface>
                        <HostPort>
                                <ProcessorCount>${com.wowza.wms.TuningAuto}</ProcessorCount>
                                <IpAddress>*</IpAddress>
                                <Port>8083</Port>
                        </HostPort>
                </CommandInterface>
                <AdminInterface>
                        <!-- Objects exposed through JMX interface: Server, VHost, VHostItem, Application, ApplicationInstance, MediaCaster, Module, Client, MediaStream, SharedObject, Acceptor, IdleWorker -->
                        <ObjectList>Server,VHost,VHostItem,Application,ApplicationInstance,MediaCaster,Module,IdleWorker</ObjectList>
                </AdminInterface>
                <Stats>
                        <Enable>true</Enable>
                        <Properties>
                                <Property>
                                        <Name>statsManagerDebugEnable</Name>
                                        <Value>false</Value>
                                        <Type>Boolean</Type>
                                </Property>
                                <Property>
                                        <Name>statsDatabaseManagerDebugEnable</Name>
                                        <Value>false</Value>
                                        <Type>Boolean</Type>
                                </Property>
                        </Properties>
                </Stats>
                <!-- JMXUrl: service:jmx:rmi://localhost:8084/jndi/rmi://localhost:8085/jmxrmi -->
                <JMXRemoteConfiguration>
                        <Enable>false</Enable>
                        <IpAddress>localhost</IpAddress>
                        <!-- set to localhost or internal ip address if behind NAT -->
                        <RMIServerHostName>localhost</RMIServerHostName>
                        <!-- set to external ip address or domain name if behind NAT -->
                        <RMIConnectionPort>8084</RMIConnectionPort>
                        <RMIRegistryPort>8085</RMIRegistryPort>
                        <Authenticate>true</Authenticate>
                        <PasswordFile>${com.wowza.wms.ConfigHome}/conf/jmxremote.password</PasswordFile>
                        <AccessFile>${com.wowza.wms.ConfigHome}/conf/jmxremote.access</AccessFile>
                        <SSLSecure>false</SSLSecure>
                </JMXRemoteConfiguration>
                <UserAgents>Shockwave Flash|CFNetwork|MacNetwork/1.0 (Macintosh)</UserAgents>
                <Streams>
                        <DefaultStreamPrefix>mp4</DefaultStreamPrefix>
                </Streams>
                <ServerListeners>
                        <ServerListener>
                                <BaseClass>com.wowza.wms.mediacache.impl.MediaCacheServerListener</BaseClass>
                        </ServerListener>
                        <!--
                        <ServerListener>
                                <BaseClass>com.wowza.wms.plugin.loadbalancer.ServerListenerLoadBalancerListener</BaseClass>
                        </ServerListener>
                        -->
                        <!--
                        <ServerListener>
                                <BaseClass>com.wowza.wms.plugin.loadbalancer.ServerListenerLoadBalancerSender</BaseClass>
                        </ServerListener>
                        -->
                </ServerListeners>
                <VHostListeners>
                        <!--
                        <VHostListener>
                                <BaseClass></BaseClass>
                        </VHostListener>
                        -->
                </VHostListeners>
                <HandlerThreadPool>
                        <PoolSize>${com.wowza.wms.TuningAuto}</PoolSize>
                </HandlerThreadPool>
                <TransportThreadPool>
                        <PoolSize>${com.wowza.wms.TuningAuto}</PoolSize>
                </TransportThreadPool>
                <RTP>
                        <DatagramStartingPort>6970</DatagramStartingPort>
                        <DatagramPortSharing>false</DatagramPortSharing>
                </RTP>
                <Manager>
                        <!-- Properties defined are used by the Manager -->
                        <Properties>
                        </Properties>
                </Manager>
                <Transcoder>
                        <PluginPaths>
                                <QuickSync></QuickSync>
                        </PluginPaths>
                </Transcoder>
                <!-- Properties defined here will be added to the IServer.getProperties() collection -->
                <Properties>
                </Properties>
        </Server>
</Root>

Opened ports:

ubuntu@xxx:/usr/local/WowzaStreamingEngine/conf$ sudo netstat -tunlp
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
tcp        0      0 0.0.0.0:1998            0.0.0.0:*               LISTEN      1234/nginx: master
tcp        0      0 0.0.0.0:1935            0.0.0.0:*               LISTEN      6838/java
tcp        0      0 0.0.0.0:8083            0.0.0.0:*               LISTEN      6838/java
tcp        0      0 0.0.0.0:38613           0.0.0.0:*               LISTEN      6838/java
tcp        0      0 127.0.0.53:53           0.0.0.0:*               LISTEN      888/systemd-resolve
tcp        0      0 0.0.0.0:8086            0.0.0.0:*               LISTEN      6838/java
tcp        0      0 0.0.0.0:22              0.0.0.0:*               LISTEN      1201/sshd
tcp        0      0 0.0.0.0:8087            0.0.0.0:*               LISTEN      6838/java
tcp        0      0 0.0.0.0:8088            0.0.0.0:*               LISTEN      6877/java
tcp        0      0 0.0.0.0:443             0.0.0.0:*               LISTEN      6838/java
tcp6       0      0 :::22                   :::*                    LISTEN      1201/sshd
udp        0      0 127.0.0.53:53           0.0.0.0:*                           888/systemd-resolve
udp        0      0 0.0.0.0:68              0.0.0.0:*                           901/dhclient

Sever status:

ubuntu@xxx:/usr/local/WowzaStreamingEngine/conf$ sudo systemctl status WowzaStreamingEngine
● WowzaStreamingEngine.service - WowzaStreamingEngine
Loaded: loaded (/usr/lib/systemd/system/WowzaStreamingEngine.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2023-01-05 08:16:51 UTC; 21min ago
Main PID: 6779 (systemd.sh)
Tasks: 335 (limit: 4915)
CGroup: /system.slice/WowzaStreamingEngine.service
├─6779 /bin/bash /usr/local/WowzaStreamingEngine/bin/systemd.sh start
└─6838 java -Xmx11204M -XX:+UseG1GC -XX:MaxGCPauseMillis=100 -XX:SurvivorRatio=1 -server -Djava.net.preferIPv

WowzaStreamingEngineManager is running too.

Any suggestions?

Thanks!

Did you get this figured out?

Be sure to check your Wowza Streaming Engine Manager (WSEM) configuration, following the upgrade: [install-dir]/manager/conf/tomcat.properties to be sure mapping to your streamlock.net certificate is intact.

It appears that you have strong familiarity with network port management, but reviewing your WSEM config would be a good start. Also, make sure the WowzaStreamingEngineManager service is running.

If you’re still wrestling with this, get in touch with our Support Team:

Open a Support Ticket - https://www.wowza.com/support/open-ticket