Wowza Streaming Engine could not connect to the Internet to validate your license key

Wowza Streaming Engine
1

I have just purchased Wowza Streaming Engine. I had a demo 4.1.0 version working until now but has expired.

I have applied my new license keys but I get a message saying that they are not valid.

I have proceeded to upgrade to version 4.2 as suggested by our partner.

Now, I get the ‘Wowza Streaming Engine could not connect to the Internet to validate your license key’ error.

I see that there’s an article about this: https://www.wowza.com/docs/troubleshoot-wowza-streaming-engine-licensing-errors-at-startup

However, all of the proposed solutions suppose that the internet connection exists. In my case, company policy prevents our servers to connect to the internet, as a security measure. How do I license my WSE without internet connectivity?

2

Hello there. I have seen this request in the forums before. I think if you email support@wowza.com they will be able to answer this question for you or direct you to the correct department that can.

Best,

Salvadore

3

Hi,

Are you able to connect to the internet using a web proxy server? In this case you can configure your Wowza Streaming Engine to use proxy server to communicate with the license server.

Zoran

4

How do I get IP’s if DNS is not working for my agency.

*[license-server-ip]*    wowzalicense1.wowzamedia.com
*[license-server-ip]*    wowzalicense2.wowzamedia.com
*[license-server-ip]*    wowzalicense3.wowzamedia.com
*[license-server-ip]*    wowzalicense4.wowzamedia.com
5

Run this command in a terminal and you will retrieve all ip addresses you are actively using at the time. I would suggest you consider running the command at maintenance windows and updates to capture any changes.

dig wowzalicense-all.wowzamedia.com
6

Be difficult otherwise without a DNS working. Could try a proxy if the terminal command doesn’t work for some reason.