Is it RTSP or others?
Hi,
You’re going to have to provide more information, for example if you know which player is used then you should be able to rule our some of the protocols.
Wowza can ingest streams with multiple protocols as shown on our specifications page. After ingesting the streams you can choose which protocol(s) you provide for playback on a per application basis.
You may benefit from our Quick Start Guides below:
Regards,
Jason