Hello.
I’m an employee at CASTWARE in Korea.
A customer purchased a USB-based Wowza in September 2020 and wants to upgrade to the latest version. How can I do this? For example, can I simply upgrade to the latest version?
Hi,
Thank you for contacting Wowza via our forum. To update the Wowza Streaming Engine software, you will need to have a maintenance and support package for your perpetual license. When you have one, you’ll be able to download the updater when logging into your account portal.
If you need to purchase a maintenance and support package, I recommend that you email our Customer Experience Team via the following address.
customerservice@wowza.com
Regards,
Jason Hilton
Senior Technical Support Engineer
WOWZA | The solution you start with, the partner you scale with.
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