[Tanscoding] cannot find transcoding menu/function

Wowza Streaming Engine
1

Hi all,

I am monthly license user. However, I cannot find the transcoding related files inside the folder of Wowza Streaming Engine 4.1.2 and no related menu options on http://localhost:8088/enginemanager/#home/defaultVHost

Would anyone know how to enable the transcoding function?

PS: I’ve updated the license key because when visiting http://localhost:1935/ , I can see the monthly license.

thanks

2

Hello,

The transcoding template files are located in “[install-dir]/transcoder/templates/”.

The following article describes how to enable transcoding on a live stream.

Best regards,

Andrew

3

Hi,

Please ensure your server meets the requirements to run the transcoder.

The Wowza Transcoder requires a 64-bit operating systems and a 64-bit version of Java.

Please check your log file and search for the Wowza start-up information, this should give more information on the server.

Regards,

Jason

4

Hi,

I not sure how that’s possible, please create a ticket with our support team by sending an email to support@wowza.com.

When creating a ticket, please attach a ZIP file containing the [Wowza-Install]/conf/ and [Wowza-Install]/logs/ directories for analysis.

Ensure that you create a copy of these files after installing with a Trial, starting Wowza and then changing the license key to a Monthly and restarting Wowza so the new key is used.

The startup information that Wowza prints to the log file should show if the transcoder is available.

Regards,

Jason

5

Hi,

This has been addressed in ticket#139808. Based on the logs, the installation was done on a Mac OSX, which is not currently supported as an operating system for Transcoder.

Michelle

6

Hi, Andrew,

  1. There is no [install-dir]/transcoder/ folder in my installed machine.

  2. When I browse the “live” menu, there is no “transcoder” option shown on the webpage.

I installed https://www.wowza.com/downloads/WowzaStreamingEngine-4-1-2/WowzaStreamingEngine-4.1.2.rpm.bin on the linux machine. Is there any configuration I missed?

Thanks.

7

Hi, Jason,

Here comes the result I observed. If I use the trial-key to install Wowza Streaming Engine 4.1.2 and hereafter I update my key to a monthly-key, the transcoding option menus doesn’t appear. But if I use the monthly-key to install Wowza Streaming Engine 4.1.2, the transcoding menus will show from http://localhost:8088/enginemanager/Home.htm#application/defaultVHost/live/live/main.

I’ll keep trying if the transcoding works fine with my monthly-key on 64-bit linux environment.

thanks.