We’ve got a live Wowza stream web page at http://web.wellesley.edu/video/flora.html
I understand that autoPlay has been disabled in Wowza Player.
As a substitute, we wanted to show a .jpg as a poster before and after the user sees the live stream.
I’ve got a valid URL for the .jpg
<“posterFrameURL”:“web.wellesley.edu%2Fvideo%2Fflora.jpg”,>
but the poster image never appears.
How do we fix this?
Hey @Kenny Freundlich, you’re correct in using the posterFrameURL, but if you can submit a support ticket with us, we’ll take a closer look to see where the problem actually is. I opened the URL no problem to the stream, but no image to begin as you stated. Thank you.
HI Rose.
When I went to that URL and entered my email address and password, I got this message:
You do not have authorization to submit requests for Wowza Streaming Engine™ support.
Given that message — what can I do now? Thanks so much…k
Oh ok, that usually means you need to update your license and then you will have access to support again through a ticket. You can renew or upgrade here:
https://www.wowza.com/products/streaming-engine/maintenance-support
Hmmm…My records show we bought the option for 3 years of Wowza maintenance and support, beginning 3/13/17 and ending 3/13/20, for $650.
invoice INV00267534:
Account Number: W100011404
Invoice Due Date: 03/13/2017
How do I clarify our license?
I have our license support team reaching out to you @Kenny Freundlich.