player freezes

As a newbie, this is all a bit overwhelming, so apologies for what may be a streaming 101 question.

I finally got a stream to work from my DJI Phantom drone using AWS and previewing it in the streaming engine player.

But once I moved to the player, and selected the apple tab, I initially got the error message

“HTML5 or HLS is not supported in this browser” when using Firefox, so I moved over to Edge.

I finally got an image, but it was more of a still image - it never updated.

Ultimately, all I need to know is how to let my customer see the stream from the drone.

Is there an easy way or just a link to send them to see what I am streaming, i.e., How do I get my customer to see the stream from my drone?

Thank you!