Null pointer exception at com.wowza.wms.stream.MediaStreamMap.removeDvrRecorder

Wowza Streaming Engine
1

Hi,

we are running Wowza on 5 live streams and getting these exceptions after several hours, after that wowza starts to have high CPU and the streaming is stuck.

comment server ERROR 500 - DvrPacketHandler.handlePacket[live/definst/540dd643e4b0068600cb2eb1_900kbps_480x270.stream]: java.util.MissingFormatArgumentException: Format specifier ‘s’|

at java.util.Formatter.format(Formatter.java:2487)|

at java.util.Formatter.format(Formatter.java:2423)

|at java.lang.String.format(String.java:2792)|

at com.wowza.wms.dvr.DvrStreamStoreBase.createChunkArtifact(DvrStreamStoreBase.java:1333)|

at com.wowza.wms.dvr.DvrStreamStoreBase.addOnMetadataChunk(DvrStreamStoreBase.java:1295)

comment server ERROR 500 - IdleWorkerUtil: run.work : java.lang.NullPointerException|at com.wowza.wms.stream.MediaStreamMap.removeDvrRecorder(MediaStreamMap.java:2035)|

at com.wowza.wms.stream.livedvr.LiveStreamDvrRecorderBase.checkTimeout(LiveStreamDvrRecorderBase.java:541)|

at com.wowza.wms.stream.livedvr.LiveStreamDvrRecorderBase.onIdle(LiveStreamDvrRecorderBase.java:453)|

at com.wowza.wms.util.IdleWorkerUtil.run(IdleWorkerUtil.java:111)|

Please advise,

Ofer

2

Ofer, please open a support ticket by sending the following zipped folders to support@wowza.com:

[install-dir]/conf

[install-dir]/logs

[install-dir]/manager/logs

This guide provides more details about opening support tickets:

How to create a compressed zip file in Windows, OS X, and Linux

Kind regards,

Salvadore