MPEGDASH streamer failed to create index/manifest file

I push RTMP video stream form FMS server and transcode it on wowza using custom transcoder (transcoding Nellomore audio codec to AAC) and then push it to another wowza server after transcoding to geenrate MPEG)DASH segements.

The stream works 80% of the time but i do see errors 20% of the time when the stream doesnt play at all and the player throws 404 on manifest.mpd…

Error from the logs look like:

2016-08-12

16:54:25

comment

server

HTTPStreamerMPEGDashLiveIndex.indexFile[liveapp/definst/1245572_1_fhvideo1_DD1187E9B563D24A7A37CFABAC5815E3_t] : java.lang.NullPointerException|at com.wowza.wms.httpstreamer.mpegdashstreaming.livestreampacketizer.MPEGDashWriterHandler.indexStream(MPEGDashWriterHandler.java:2378)|at com.wowza.wms.httpstreamer.mpegdashstreaming.livestreampacketizer.LiveStreamPacketizerMPEGDash.indexStream(LiveStreamPacketizerMPEGDash.java:226)|at com.wowza.wms.httpstreamer.mpegdashstreaming.file.HTTPStreamerMPEGDashLiveIndexItem.indexStream(HTTPStreamerMPEGDashLiveIndexItem.java:286)|at com.wowza.wms.httpstreamer.mpegdashstreaming.file.HTTPStreamerMPEGDashLiveIndex.indexFile(HTTPStreamerMPEGDashLiveIndex.java:284)|at com.wowza.wms.httpstreamer.mpegdashstreaming.httpstreamer.HTTPStreamerSessionMPEGDash.createIndexLive(HTTPStreamerSessionMPEGDash.java:85)|

x-duration: 288911.788

2016-08-12

16:53:17

comment

server

Can you help me understand why is it throwing Null Pointer sometimes and failed to create manifest file?

Note: we use bitdash player for playback and wowza 4.5 latest version.

Hello,

We suggest that you open a ticket regarding this issue. Please include a zip file with your support request that includes your conf/, logs/ and transcoder/ directories so we can analyze this issue further.

Best regards,

Andrew