Just installed Wowza Streaming Engine 4.3.0 build16025 transcoder error

Wowza Streaming Engine
1

server2008 java latest

start transcoder and i get this in error log.

#Version: 1.0

#Start-Date: 2016-01-26 09:57:18 CST

#Software: Wowza Streaming Engine 4.3.0 build16025

#Date: 2016-01-26

#Fields: x-severity x-category x-event date time c-client-id c-ip c-port cs-bytes sc-bytes x-duration x-sname x-stream-id x-spos sc-stream-bytes cs-stream-bytes x-file-size x-file-length x-ctx x-comment

WARN server comment 2016-01-26 09:59:12 - - - - - 114.997 - - - - - - - - TranscoderSessionNative.loadLibrary: Native load error: C:/Program Files (x86)/Wowza Media Systems/Wowza Streaming Engine 4.3.0/lib-native/win64/mc_dec_hevc.dll: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\Wowza Media Systems\Wowza Streaming Engine 4.3.0\lib-native\win64\mc_dec_hevc.dll: The specified procedure could not be found|at java.lang.ClassLoader$NativeLibrary.load(Native Method)|at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1938)|at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1821)|at java.lang.Runtime.load0(Runtime.java:809)|at java.lang.System.load(System.java:1086)|

WARN server comment 2016-01-26 09:59:12 - - - - - 115.002 - - - - - - - - TranscoderSessionNative.loadLibrary: Native load error: C:/Program Files (x86)/Wowza Media Systems/Wowza Streaming Engine 4.3.0/lib-native/win64/mc_enc_hevc.dll: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\Wowza Media Systems\Wowza Streaming Engine 4.3.0\lib-native\win64\mc_enc_hevc.dll: The specified procedure could not be found|at java.lang.ClassLoader$NativeLibrary.load(Native Method)|at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1938)|at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1821)|at java.lang.Runtime.load0(Runtime.java:809)|at java.lang.System.load(System.java:1086)|

WARN server comment 2016-01-26 09:59:12 - - - - - 115.015 - - - - - - - - TranscoderSessionNative.loadLibrary: Native load error: C:/Program Files (x86)/Wowza Media Systems/Wowza Streaming Engine 4.3.0/lib-native/win64/wms-transcoder.dll: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\Wowza Media Systems\Wowza Streaming Engine 4.3.0\lib-native\win64\wms-transcoder.dll: Can’t find dependent libraries|at java.lang.ClassLoader$NativeLibrary.load(Native Method)|at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1938)|at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1821)|at java.lang.Runtime.load0(Runtime.java:809)|at java.lang.System.load(System.java:1086)|

Looks like something with HEVC

Any help?

2

Applied the .02 update and it fixed it.

e.

3

Hello there and welcome to the Wowza support forum.

Thanks for updating your post and glad you sorted this out.

Regards,

Salvadore

4

Applied the .02 update and it fixed it.

e.

Hello, can you tell me what’s the .02 update please?

5

Hello,

.02 update is 4.3.0.02. I would recommend going to the latest version of 4.5.0.01 if you have active Maintenance and Support since there has been several updates since then.

For available downloads with Active Maintenance and Support please go to:

https://www.wowza.com/portal/account

then My Downloads

Best,

JasonT