Issues with the original html5 player on iPhone?

Wowza Video (Formerly Streaming Cloud)
1

Is anyone else having issues with the original html5 player on iPhones?

We had some users this weekend with iPhones where the player would load, the play button would show but it would never play no matter how many times you but the button. My iPhone worked just fine without any issues, it was only related to iPhones.

2

Hi Zac,

Wanted to provide the workaround we have for this issue.

Adding the following code to the page header (between and ) should workaround this issue:

 <style type="text/css">
      .fc-overlays {
          pointer-events: none;
      }
 </style>

Regards,

Alex

3

Zac,

I wanted to follow up and let you and the community know that we have corrected the player issue with iPhone playback, so you no longer need to utilize the previously provided workaround.

To update your player, you will need to force it to update. If you modify the player in some way (for example: set width to 641 and then save) the system will rebuild the player.

On your webpage, you can then remove the previously provided css snippet:

 <style type="text/css">
      .fc-overlays {
          pointer-events: none;
      }
    </style>

Please let me know if you have additional questions.

Regards,
Mac Hill
Wowza Support Engineer