Intermittent transcoder group problem

Wowza Streaming Engine
1

I am have a licensed wowza 4.1.2 with transcoder groups for _mobile and _all .

I have RTMP livestreams named with hashes coming in, e.g f44f03e72224749eed3682ee4e90be5c

Usually the transcoder groups works fine, but intermittently I get empty “playlist.m3u8” for the groups, and the wowza management gui shows ungrouped streams.

When this failure happens it works perfectly fine to view the ungrouped streams (e.g _360 , _240 e.t.c).

I have noticed that this happens quite frequently when the stream-names are re-used, I believe it also might happen after the stream has been running for a long time.

Any ideas how to move on to solve this problem ?

2

Hello there.

For the quickest, most efficient troubleshooting I would suggest opening a ticket with support.

To do so please zip the following folders and send them to support@wowza.com. Please also include a link to this thread as reference:

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

Kind regards,

Salvadore

3

Hi,

This will now be handled in the created ticket (125578).

Regards,

Jason