This is weird issue.
I have almost 4-7 Edge Server Pointing to Origin server.
While loading HLS stream, some times Edge Server returns Empty HLS list.
Here is empty list
HTTP/1.1 200 OK
Accept-Ranges: bytes
Server: WowzaStreamingEngine/4.2.0
Cache-Control: no-cache
Date: Thu, 20 Apr 2017 18:46:24 GMT
Content-Type: application/vnd.apple.mpegurl
Content-Length: 25
#EXTM3U
#EXT-X-VERSION:3
Any kind of hint/clue, where to debug or how to debug, would be a great help.
I tried my all possible ways.
Thanks
Hello,
Thanks for contacting the Wowza Community
We would need the log files for this issue. Can you open a ticket and submit the log files of a edge server that had the issue and a timeframe?
Ticket
regards,
Jermaine
here is the today’s log
2017-05-11 17:00:06 UTC comment server INFO 200 - MediaStreamHTTPStreamerRepeaterPlay.startPlay[WCIWowzaEdge/_definst_/] - - - 56.976 - - -
2017-05-11 17:00:06 UTC connect cupertino INFO 200 1529027203 - _defaultVHost_ WCIWowzaEdge _definst_ 56.976 54.243.65.138 1935 http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= 203.212.244.124 http (cupertino) - VLC/2.2.1 LibVLC/2.2.1 1529027203 0 mobile1469_90f06e0a19b89b08a93c3ed91558891e promoCode= - - - - http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode=
2017-05-11 17:00:06 UTC create stream INFO 200 wowz://54.197.245.15:1935/WCIWowza/_definst_/mobile1469_90f06e0a19b89b08a93c3ed91558891e - _defaultVHost_ WCIWowzaEdge _definst_ 0.002 54.243.65.138 1935 http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= 203.212.244.124 http (cupertino) - VLC/2.2.1 LibVLC/2.2.1 1529027203 0 0 3 0 0 0 mobile1469_90f06e0a19b89b08a93c3ed91558891e promoCode= - - - http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode=
2017-05-11 17:00:06 UTC comment server INFO 200 - Validate URL is : http://54.197.245.15:1935/WCIWowza/validate/playlist.m3u8?eventId=1469&promoCode=&uniqueId=15290272056.977 - - - - - - - - - - - - - - - - - - - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 -
response code is 200
- - - 56.986 - - - - - - - - - - - - - - - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - HTTP Session with sessionId1529027203 accepted. - - - 56.987 - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Client IP Address is 203.212.244.124 - - - 56.987 - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Client start time is Thu May 11 17:00:06 UTC 2017 - - - 56.987 - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Wowza Time Zone is "UTC" - - - 56.988 - - - - - - - -
2017-05-11 17:00:06 UTC comment server WARN 200 - HTTPStreamerCupertinoIndexPlaylist.indexFile[WCIWowzaEdge/_definst_/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e]: MediaList is empty. - - - 56.988 - - - - - -
log
2017-05-11 17:00:06 UTC comment server INFO 200 - MediaStreamHTTPStreamerRepeaterPlay.startPlay[WCIWowzaEdge/_definst_/] - - - 56.976 - - -
2017-05-11 17:00:06 UTC connect cupertino INFO 200 1529027203 - _defaultVHost_ WCIWowzaEdge _definst_ 56.976 54.243.65.138 1935 http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= 203.212.244.124 http (cupertino) - VLC/2.2.1 LibVLC/2.2.1 1529027203 0 mobile1469_90f06e0a19b89b08a93c3ed91558891e promoCode= - - - - http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode=
2017-05-11 17:00:06 UTC create stream INFO 200 wowz://54.197.245.15:1935/WCIWowza/_definst_/mobile1469_90f06e0a19b89b08a93c3ed91558891e - _defaultVHost_ WCIWowzaEdge _definst_ 0.002 54.243.65.138 1935 http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= 203.212.244.124 http (cupertino) - VLC/2.2.1 LibVLC/2.2.1 1529027203 0 0 3 0 0 0 mobile1469_90f06e0a19b89b08a93c3ed91558891e promoCode= - - - http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8?promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode= http://54.243.65.138:1935/WCIWowzaEdge/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e/playlist.m3u8 promoCode=
2017-05-11 17:00:06 UTC comment server INFO 200 - Validate URL is : http://54.197.245.15:1935/WCIWowza/validate/playlist.m3u8?eventId=1469&promoCode=&uniqueId=15290272056.977 - - - - - - - - - - - - - - - - - - - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 -
response code is 200
- - - 56.986 - - - - - - - - - - - - - - - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - HTTP Session with sessionId1529027203 accepted. - - - 56.987 - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Client IP Address is 203.212.244.124 - - - 56.987 - - - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Client start time is Thu May 11 17:00:06 UTC 2017 - - - 56.987 - - - - -
2017-05-11 17:00:06 UTC comment server INFO 200 - Wowza Time Zone is "UTC" - - - 56.988 - - - - - - - -
2017-05-11 17:00:06 UTC comment server WARN 200 - HTTPStreamerCupertinoIndexPlaylist.indexFile[WCIWowzaEdge/_definst_/amlst:mobile1469_90f06e0a19b89b08a93c3ed91558891e]: MediaList is empty. - - - 56.988 - - - - - -