Can't access Wowza in Windows 7

Wowza Streaming Engine
1

Hello,

I’ve installed Wowza 3.0.5 to my laptop by following the instructions from the Tutorials. Although i have completed all steps like in the video and the guide, i cannot access Wowza.

I click on “Wowza Startup”. It makes some process and shows a message “Wowza Media Server is started!”.

Configure logging: file:///C:/Program Files (x86)/Wowza Media Systems/Wowza Medi
a Server 3.0.5/conf/log4j.properties
INFO server server-start Wowza Media Server 3 Trial Edition (Expires: Nis 28, 20
12) 3.0.5 build1220 -
INFO server comment - Server License Key: SVRT3-XXXXX-XXXXX-XXXXX-XXXXX-Vx6zy
INFO server comment - Maximum Connections: Unlimited
INFO server comment - Transcoder Streams Available: Transcoder Not Available (wi
n-32)
INFO server comment - nDVR Available: Yes
INFO server comment - DRM Available: Yes
INFO server comment - Hardware Available Processors: 8
INFO server comment - Hardware Physical Memory: 336MB/4007MB
INFO server comment - Hardware Swap Space: 3389MB/4095MB
INFO server comment - Max File Descriptor Count: Unlimited
INFO server comment - OS Name: Windows 7
INFO server comment - OS Version: 6.1
INFO server comment - OS Architecture: x86
INFO server comment - OS CPU: pentium_pro+mmx pentium_pro pentium+mmx pentium i4
86 i386 i86
INFO server comment - Java Name: Java HotSpot(TM) Client VM
INFO server comment - Java Vendor: Sun Microsystems Inc.
INFO server comment - Java Version: 1.6.0_31
INFO server comment - Java VM Version: 20.6-b01
INFO server comment - Java Spec Version: 1.6
INFO server comment - Java Home: C:\Program Files (x86)\Java\jre6
INFO server comment - Java Max Heap Size: 742MB
INFO server comment - Java Architecture: 32
INFO server comment - Java Locale[user.language]: tr
INFO server comment - Java Locale[user.country]: TR
INFO server comment - Java Locale[user.variant]:
INFO server comment - Java Locale[file.encoding]: Cp1254
INFO server comment - Java Args[0]: -Xmx768M
INFO server comment - Java Args[1]: -Dcom.sun.management.jmxremote=true
INFO server comment - Java Args[2]: -Dcom.wowza.wms.runmode=standalone
INFO server comment - Java Args[3]: -Dcom.wowza.wms.native.base=win
INFO server comment - Java Args[4]: -Dcom.wowza.wms.ConfigURL=
INFO server comment - Server runmode: standalone
INFO server comment - Server native.platform: win
INFO server comment - Server threads[h/t]: 10/10
INFO server comment - CMDInterface now listening: [any]:8083
INFO vhost vhost-start _defaultVHost_ -
INFO server comment - _defaultVHost_ threads[h/t]:120/80 home:C:/Program Files (
x86)/Wowza Media Systems/Wowza Media Server 3.0.5
INFO vhost comment _defaultVHost_ Bind attempt ([any]:1935:4)
INFO vhost comment _defaultVHost_ Bind successful ([any]:1935)
INFO vhost comment _defaultVHost_ Bind attempt ([any]:1988:4)
INFO vhost comment _defaultVHost_ Bind successful ([any]:1988)
INFO vhost comment _defaultVHost_ Bind attempt ([any]:8086:1)
INFO vhost comment _defaultVHost_ Bind successful ([any]:8086)
INFO server comment - Wowza Media Server is started!

When i try to connect via:

localhost:1935

127.0.0.1:1935

local-ip:1935

It cannot connect to Wowza, doesn’t show any error message (just only a blank page).

Latest version of Java’s been installed, firewall and Kaspersky Internet Security’s been disabled.

Waiting for your suggestions to fix this issue.

Thanks,

Bugra.

2

The output shows that Wowza is running and ready to stream to a client player. Open this example player:

[wowza-install-dir]/examples/SimpleVideoStreaming/client/simplevideostreaming.html

Server: rtmp://localhost/vod

Stream: mp4:sample.mp4

Click the “play” button.

The app named “vod” should exist already. Otherwise you can add it following this tutorial:

https://www.wowza.com/docs/how-to-set-up-video-on-demand-streaming

For production ready player, take a look at JW Player:

https://www.wowza.com/docs/how-to-use-longtail-jw-player-5-with-wowza-media-server

Richard

3

Wowza Server 3 will run on turkish OS. The issues is the Java local. Java will use the machine default locale which when set to Turkish language can cause problems with parsing the configuration XML file values. Try editing [install-dir]/bin/setenv.bat and add this line (it may already be in there commented out - delete rem):

set JAVA_OPTS=%JAVA_OPTS% -Duser.language=en -Duser.country=US

Also, I will have sales follow up on the disconnected license issue. There should be options available.

Charlie

4

Bugra,

Zip up and send conf and logs folders to support@wowza.com

Include a link to this thread for reference.

Richard

5

btw, are you opening the player from file system or web server in a browser? Do you have Flash plugin installed?

[wowza-install-dir]/examples/SimpleVideoStreaming/client/simplevideostreaming.html[wowza-install-dir]/examples/SimpleVideoStreaming/client/simplevideostreaming.html

Richard

6

Please write to sales@wowza.com with this request. I think they will want to know the last 4 digits of a license key.

Richard

7

Some things to try/note:

  1. You have: Bind successful ([any]:8086), which means there is not a conflict with another program. Good.

  2. You have: Bind attempt ([any]:1988:4). What is that? Did you edit Vhost.xml? Try using a stock Wowza install without anything edited.

  3. Browse to http://[wowza-ip]:1935. Do you now see the version returned?

  4. Create a server listener on port 1935 using the Windows port of netcat and telnet in from a different computer (or local) to test your firewall is not blocking port 1935.

  5. netstat -ab (run as administrator)

  6. Turn on Windows firewall logging to log accepted and rejected connections.

  7. nmap

  8. etc…

8

Hello,

The Server is shutting down because of how information is being parsed. Not all locales exhibit the same behavior, but we have seen this reported against Turkish locale.

Try setting the following Java options:

-Duser.language=en -Duser.country=US

There is more info here:

http://java.sun.com/developer/technicalArticles/J2SE/locale/

-Lisa

9

To follow up on the Turkish locale issue, we tested again and confirmed that you can run Wowza Media Server on Turkish OS, Turkish regional settings and change the Java locale for Wowza Media Server to en-US locale. See Charlie’s post below for the syntax. For users who want to read more about the known bug with Turkish Java locale, see this article.

-Lisa

10

Hi Richard,

Thanks for your kind message; but unfortunately the problem is still same.

When i run [wowza-install-dir]/examples/SimpleVideoStreaming/client/simplevideostreaming.html file, it shows a blank page in the player. And the buttons below the flash player isn’t working.

I’ve installed VirtualBox and installed a new Windows 7, then disabled firewall, installed java and Wowza. And the result is same… Unfortunately…

Thanks,

Bugra.

11

Hi again,

From file system.

file:///C:/Program%20Files%20%28x86%29/Wowza%20Media%20Systems/Wowza%20Media%20Server%203.0.5/examples/SimpleVideoStreaming/client/simplevideostreaming.html

Bugra.

12

And yes, flash plug-in is installed.

13

hi, i have exactly the same problem here;

i am using win 7 64bit ultimate, 16gb ram,english language , but turkish regional settings, default locale is turkish, i have a registered license, when i install wowza 2.2.4 (with trial license) on same machine it works without problem,i use wowza startup from start menu and when i open http://localhost:1935 i can get the 2.2.4 version on browser… i can test if it works or not with flash live media encoder 3.5, it connects rtmp://localhost/live and does not give any problem, it streams my video… also i can see the outputs from console

then i am uninstalling 2.2.4 and restarting computer, deleting everything in 2.2.4 folder and folder itself…

when i install 3.0.5 , it installs without giving any problem with my serial number.i use wowza startup from start menu again, when i open browser and type http://localhost:1935, it sends the request and browser says “waiting for reply” and it hangs and no answer from server. when i telnet to localhost 1935 , it connects to that port but no reply again. also when i open flash live media encoder and try to connect to rtmp://localhost/live, application hangs, can not connect and it closes itself. at this point, thereis no output on console of wowza.

when i open the logs, there is nothing in error log but , access log have this:

#Version: 1.0

#Start-Date: 2012-04-10 15:24:43 EEST

#Software: Wowza Media Server 3.0.5 build1220

#Date: 2012-04-10

#Fields: date time tz x-event x-category x-severity x-status x-ctx x-comment x-vhost x-app x-appinst x-duration s-ip s-port s-uri c-ip c-proto c-referrer c-user-agent c-client-id cs-bytes sc-bytes x-stream-id x-spos cs-stream-bytes sc-stream-bytes x-sname x-sname-query x-file-name x-file-ext x-file-size x-file-length x-suri x-suri-stem x-suri-query cs-uri-stem cs-uri-query

2012-04-10 15:24:43 EEST server-start server INFO 200 Wowza Media Server 3 Perpetual Edition 3.0.5 build1220 - - - - 0.316 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Server License Key: SVRP3-XXXXX-XXXXX-XXXXX-XXXXX-mwBB9 - - - 0.317 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Maximum Connections: Unlimited - - - 0.318 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Transcoder Streams Available: 0 - - - 0.321 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Transcoder Watermark: Yes - - - 0.321 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - nDVR Available: No - - - 0.322 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - DRM Available: No - - - 0.322 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Hardware Available Processors: 8 - - - 0.323 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Hardware Physical Memory: 11918MB/16367MB - - - 0.324 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Hardware Swap Space: 27404MB/32732MB - - - 0.324 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Max File Descriptor Count: Unlimited - - - 0.325 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - OS Name: Windows 7 - - - 0.325 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - OS Version: 6.1 - - - 0.325 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - OS Architecture: amd64 - - - 0.326 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - OS CPU: amd64 - - - 0.326 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Name: Java HotSpot™ 64-Bit Server VM - - - 0.327 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Vendor: Sun Microsystems Inc. - - - 0.327 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Version: 1.6.0_31 - - - 0.327 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java VM Version: 20.6-b01 - - - 0.328 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Spec Version: 1.6 - - - 0.328 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Home: C:\Program Files\Java\jre6 - - - 0.328 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Max Heap Size: 682MB - - - 0.329 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Architecture: 64 - - - 0.329 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Locale[user.language]: tr - - - 0.33 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Locale[user.country]: TR - - - 0.33 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Locale[user.variant]: - - - 0.33 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Locale[file.encoding]: Cp1254 - - - 0.331 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Args[0]: -Xmx768M - - - 0.331 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Args[1]: -Dcom.sun.management.jmxremote=true - - - 0.332 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Args[2]: -Dcom.wowza.wms.runmode=standalone - - - 0.332 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Args[3]: -Dcom.wowza.wms.native.base=win - - - 0.333 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Java Args[4]: -Dcom.wowza.wms.ConfigURL= - - - 0.333 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Server runmode: standalone - - - 0.333 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Server native.platform: win - - - 0.334 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Server threads[h/t]: 10/10 - - - 0.334 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - CMDInterface now listening: [any]:8083 - - - 0.352 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST vhost-start vhost INFO 200 defaultVHost - - - - 0.713 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - defaultVHost threads[h/t]:120/80 home:C:/Program Files (x86)/Wowza Media Systems/Wowza Media Server 3.0.5 - - - 0.752 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment vhost INFO 200 defaultVHost Bind attempt ([any]:1935:4) - - - 0.755 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment vhost INFO 200 defaultVHost Bind successful ([any]:1935) - - - 0.758 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment vhost INFO 200 defaultVHost Bind attempt ([any]:8086:1) - - - 0.759 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment vhost INFO 200 defaultVHost Bind successful ([any]:8086) - - - 0.76 - - - - - - - - - - - - - - - - - - - - - - - - -

2012-04-10 15:24:43 EEST comment server INFO 200 - Wowza Media Server is started! - - - 0.763 - - - - - - - - - - - - - - - - - - - - - - - - -

so what is the problem?

14

bugra selam,

aynı problem bende de var, kuruyorum fakat baglanamıyorum.

15

randal and richard ,

it seems that both bugra and i have the same problem and the interesting part is, both we are living in same country and using same locale and regional settings. Turkish :))

i think , most of the problems we issue by using turkish locale is “İ” word… the capital “i”, the capital i is I in english but it is İ in Turkish (it has a dot at upside). some programs may have problems when using upperwords inside their codes. (ex: telerik sitefinity had same issue last week when they released version 5… the v4.4 did not have that problem but 5 has it… i discovered that problem and now they fixed the problem… )

i think same problem occurs here… you may check out the problem starting from this point :))

thanks for help…

Serkan

16

i found the problem… :slight_smile:

it is because of turkish locale… i installed on a fresh english win64 bit with all settings english… it works now…

but i have to run it on turkish locale installed server… there are some other applications which must use turkish locale and settings…

please solve the problem…

also, my client has over 100+ locations, i will use edge-repeater configuration… and this system is a very closed strict place… it can not access to outsideworld…

when we buy 100+ license, each server cannot connect to wowza licensing systems to verify license… you have to find a solution for this…

17

ahmet hi,

just change the regional settings and system locale to english, it works then…

there is no other solution that resolves this issue… i have huge problem about it and still wowza not releasing any patch for it…

their support system is really too slow even for the registered customers…

i am a registered customer and there are 2-3 tickets waiting more than 4 months…

still no answer from them…

18

by the way,

because of un-replied messages from wowza,unfortunately i reverted my project to wowza 2.2.4 …

because my customer is a bank and they dont want to change the server’s locale to english just for this purpose…

also my second problem is, the bank’s servers are not allowed to access internet, when you pay and buy wowza 3… the application must access internet to get licence verification…

my customers wanted to buy 350 wowza licenses for repeater servers, i informed wowza support about it, and they just said “servers must connect to internet”… thats all…

no other option… just this…

so we started to use fms and red5 on that project…

19

i changed regional settings. but i dont understand how to change locale to english. i tried FMS but i cant see that it supports IpCamera. Do you use IpCam for your project ?

region and language–>administrative–> change system locale–>english (united states)

i only use hd webcam with 90fps and blackmagic design decklink II capture card.

20

ahmet unfortunately wowza 3 is not working on turkish os :slight_smile:

format and reinstall windows as english or use wowza 2 :slight_smile:

i now have wowza 3, wowza 2, fms (3 different version), red5 and a new opensource one…

if you want, private msg to me, i will tell you my experiences about all…