Cannot use Wowza Streaming Manager and play vod under ssl

Hi all,

I have followed all below instructions and got errors in visiting the manager and can’t play vod video under https:

http://community.wowza.com/u/activate-account/568d60bad87366ff7f5a6a2dbb6ff3b3
https://www.wowza.com/docs/how-to-connect-to-wowza-streaming-engine-manager-over-https

Preferred ports:
vod streaming: 443
manager: 8443

Any idea? Thanks

Server startup log:
2020-10-06 14:57:06 HKT comment server INFO 200 - ServerShutdownHook.run[shutdown] - - - 1542.635 - - - - -
2020-10-06 14:57:06 HKT comment server INFO 200 - MediaCache[MediaCache]: Stop - - - 1542.637 - - - - - -
2020-10-06 14:57:06 HKT comment server INFO 200 - Wowza REST API stopped - - - 1542.645 - - - - - - -
2020-10-06 14:57:06 HKT comment server INFO 200 - StatsManager:stopManager() stopped - - - 1542.646 - - - - -
2020-10-06 14:57:06 HKT vhost-stop vhost INFO 200 defaultVHost - - - - 1542.659 - - - - - - -
2020-10-06 14:57:06 HKT comment server INFO 200 - com.wowza.wms.manifest.builder.ManifestService.shutdown() called, to shutdown the thread - - 1542.68 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:06 HKT comment server INFO 200 - HTTPCTESessionService::shutdown: info: shutting down the thread. - - - 1542.682 -
2020-10-06 14:57:06 HKT comment server INFO 200 - PlaylistDelegate.shutdown: info: Shutting down the thread. - - - 1542.704 - -
2020-10-06 14:57:06 HKT comment server INFO 200 - SegmentDelegate.shutdown: info: Shutting down the thread. - - - 1542.706 - -
2020-10-06 14:57:06 HKT server-stop server INFO 200 - - - - - 1542.706 - - - - - - - -
#Version: 1.0
#Start-Date: 2020-10-06 14:57:08 HKT
#Software: Wowza Streaming Engine 4.8.5 build20200616153358
#Date: 2020-10-06
#Fields: date time tz x-event x-category x-severity x-status x-ctx x-comment x-vhost x-app x-appinst x-duration s-ip s-port s-uri c-ip c-proto c-referrer c-user-agent c-client-id cs-bytes sc-bytes x-stream-id x-spos cs-stream-bytes sc-stream-bytes x-sname x-sname-query x-file-name x-file-ext x-file-size x-file-length x-suri x-suri-stem x-suri-query cs-uri-stem cs-uri-query
2020-10-06 14:57:09 HKT server-start server INFO 200 Wowza Streaming Engine 4 Trial Edition (Expires: Oct 22, 2020) 4.8.5 build 20200616153358 - - 1.095 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Server License Key: ET1B4-XXXXX-XXXXX-XXXXX-XXXXX-Cy9Ue - - - 1.101 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Maximum Connections: 10 - - - 1.102 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Maximum Incoming Streams: 3 - - - 1.103 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Transcoder Streams Available: 1 - - - 1.106 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Transcoder Watermark: Yes - - - 1.106 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - nDVR Available: Yes - - - 1.107 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - DRM Available: Yes - - - 1.108 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - HTTP Origin Available: No - - - 1.113 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Push Publish Available: Yes - - - 1.114 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - REST API Available: Yes - - - 1.115 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Hardware Available Processors: 2 - - - 1.116 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Hardware Physical Memory [free/total]: 4252MB/7817MB - - - 1.121 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Hardware Swap Space [free/total]: 16383MB/16383MB - - - 1.122 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Max File Descriptor Count: 64000 - - - 1.127 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Open File Descriptor Count: 98 - - - 1.13 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Linux Networking Parameters - - - 1.134 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/rmem_default: 212992 - - - 1.147 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/rmem_max: 212992 - - - 1.148 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/wmem_max: 212992 - - - 1.148 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/wmem_default: 212992 - - - 1.149 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/wmem_max: 212992 - - - 1.149 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/core/optmem_max: 20480 - - - 1.15 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/ipv4/tcp_rmem: 4096 87380 6291456 - - - 1.152 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/ipv4/tcp_wmem: 4096 16384 4194304 - - - 1.152 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/ipv4/tcp_sack: 1 - - - 1.153 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - /proc/sys/net/ipv4/tcp_window_scaling: 1 - - - 1.153 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - OS Name: Linux - - - 1.154 - - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - OS Version: 3.10.0-693.el7.x86_64 - - - 1.155 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - OS Architecture: amd64 - - - 1.155 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Name: OpenJDK 64-Bit Server VM - - - 1.16 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Vendor: Oracle Corporation - - - 1.16 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Version: 9.0.4 - - - 1.161 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java VM Version: 9.0.4+11 - - - 1.164 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Spec Version: 9 - - - 1.165 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Home: /usr/local/WowzaStreamingEngine-4.8.5/jre - - - 1.166 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Max Heap Size: 3126MB - - - 1.168 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Architecture: 64 - - - 1.169 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Locale[user.language]: en - - - 1.17 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Locale[user.country]: HK - - - 1.17 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Locale[file.encoding]: UTF-8 - - - 1.171 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Timezone[user.timezone]: Asia/Hong_Kong - - - 1.171 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[0]: -Xmx3126M - - - 1.178 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[1]: -XX:+UseG1GC - - - 1.179 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[2]: -XX:MaxGCPauseMillis=100 - - - 1.179 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[3]: -XX:SurvivorRatio=1 - - - 1.179 - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[4]: -Djava.net.preferIPv4Stack=true - - - 1.18 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[5]: -Dcom.sun.management.jmxremote=true - - - 1.18 - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[6]: -Dcom.wowza.wms.runmode=service - - - 1.181 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[7]: -Dcom.wowza.wms.native.base=linux - - - 1.181 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[8]: -Dcom.wowza.wms.AppHome=/usr/local/WowzaStreamingEngine - - - 1.182 - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[9]: -Dcom.wowza.wms.ConfigURL= - - - 1.182 - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Java Args[10]: -Dcom.wowza.wms.ConfigHome=/usr/local/WowzaStreamingEngine - - - 1.182 -
2020-10-06 14:57:09 HKT comment server INFO 200 - Server runmode: service - - - 1.183 - - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Server native.platform: linux - - - 1.183 - - - - - - -
2020-10-06 14:57:09 HKT comment server INFO 200 - Server threads[h/t]: 120/80 - - - 1.188 - - - - - - -
2020-10-06 14:57:10 HKT comment server INFO 200 - RESTServer: Bind attempt ([any]:8087) - - - 2.415 - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: Bind successful ([any]:8087) - - - 2.946 - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - Wowza REST API started - - - 2.947 - - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: Using configs from:/usr/local/WowzaStreamingEngine/ - - - 2.948 - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: SSL:No - - - 2.948 - - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: BasicAuth:No - - - 2.948 - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: Digest:Yes - - - 2.949 - - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: DigestFile:No - - - 2.949 - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: RemoteHTTPDigest:No - - - 2.949 - - - - - - -
2020-10-06 14:57:11 HKT comment server INFO 200 - RESTServer: XML Viewer:No - - - 2.95 - - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - REST Documentation Server has been disabled. - - - 3.836 - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - CMDInterface now listening: [any]:8083 - - - 3.862 - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Thread pool size: [writer/readahead]:4/2 - - - 3.999 - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: MAX Pending size: [writer/readahead]:160M/80M - - - 4.01 - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Add store: path:/usr/local/WowzaStreamingEngine/mediacache maxSize:10737418240 - 4.018 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Add source[dvrorigin]: prefix:dvrorigin/ basePath:http:// - - - 4.069 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Flushing cache: start - - - 4.082 - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - REST API: ready - - - 4.122 - - - - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Flushing cache: done - - - 4.13 - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Start MediaCache GC - - - 4.13 - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - MediaCache[MediaCache]: Started - - - 4.131 - - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - VHostWatchdog: start: defaultVHost - - - 4.773 - - - - - -
2020-10-06 14:57:12 HKT comment server INFO 200 - ThumbnailerContext.init reuseSession:true - - - 4.783 - - - - -
2020-10-06 14:57:12 HKT vhost-start vhost INFO 200 defaultVHost - - - - 4.788 - - - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - defaultVHost threads[h/t]:0/0 home:/usr/local/WowzaStreamingEngine - - - 4.849 - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind attempt ([any]:1935:4) - - - 4.854 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind successful ([any]:1935) - - - 4.859 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost SSL ([any]:8443): keyStorePath:/usr/local/WowzaStreamingEngine/conf/video-dev.itokchinese.com.jks 4.867 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.CipherSuitesSupported: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_DSS_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA,TLS_EMPTY_RENEGOTIATION_INFO_SCSV,TLS_DH_anon_WITH_AES_256_GCM_SHA384,TLS_DH_anon_WITH_AES_128_GCM_SHA256,TLS_DH_anon_WITH_AES_256_CBC_SHA256,TLS_ECDH_anon_WITH_AES_256_CBC_SHA,TLS_DH_anon_WITH_AES_256_CBC_SHA,TLS_DH_anon_WITH_AES_128_CBC_SHA256,TLS_ECDH_anon_WITH_AES_128_CBC_SHA,TLS_DH_anon_WITH_AES_128_CBC_SHA,TLS_ECDH_anon_WITH_3DES_EDE_CBC_SHA,SSL_DH_anon_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_DES_CBC_SHA,SSL_DHE_RSA_WITH_DES_CBC_SHA,SSL_DHE_DSS_WITH_DES_CBC_SHA,SSL_DH_anon_WITH_DES_CBC_SHA,TLS_RSA_WITH_NULL_SHA256,TLS_ECDHE_ECDSA_WITH_NULL_SHA,TLS_ECDHE_RSA_WITH_NULL_SHA,SSL_RSA_WITH_NULL_SHA,TLS_ECDH_ECDSA_WITH_NULL_SHA,TLS_ECDH_RSA_WITH_NULL_SHA,TLS_ECDH_anon_WITH_NULL_SHA,SSL_RSA_WITH_NULL_MD5,TLS_KRB5_WITH_3DES_EDE_CBC_SHA,TLS_KRB5_WITH_3DES_EDE_CBC_MD5,TLS_KRB5_WITH_DES_CBC_SHA,TLS_KRB5_WITH_DES_CBC_MD5 - - 4.942 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.CipherSuitesEnabled: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_DSS_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA,TLS_EMPTY_RENEGOTIATION_INFO_SCSV - - - 4.943 -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.ProtocolsSupported: SSLv2Hello,SSLv3,TLSv1,TLSv1.1,TLSv1.2 - - - 4.948 - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.ProtocolsEnabled: SSLv2Hello,TLSv1,TLSv1.1,TLSv1.2 - - - 4.948 - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind attempt ([any]:8443:4) - - - 4.948 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind successful ([any]:8443) - - - 4.95 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind attempt ([any]:8086:2) - - - 4.951 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind successful ([any]:8086) - - - 4.952 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost SSL ([any]:443): keyStorePath:/usr/local/WowzaStreamingEngine/conf/video-dev.itokchinese.com.jks 4.954 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.CipherSuitesSupported: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_DSS_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA,TLS_EMPTY_RENEGOTIATION_INFO_SCSV,TLS_DH_anon_WITH_AES_256_GCM_SHA384,TLS_DH_anon_WITH_AES_128_GCM_SHA256,TLS_DH_anon_WITH_AES_256_CBC_SHA256,TLS_ECDH_anon_WITH_AES_256_CBC_SHA,TLS_DH_anon_WITH_AES_256_CBC_SHA,TLS_DH_anon_WITH_AES_128_CBC_SHA256,TLS_ECDH_anon_WITH_AES_128_CBC_SHA,TLS_DH_anon_WITH_AES_128_CBC_SHA,TLS_ECDH_anon_WITH_3DES_EDE_CBC_SHA,SSL_DH_anon_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_DES_CBC_SHA,SSL_DHE_RSA_WITH_DES_CBC_SHA,SSL_DHE_DSS_WITH_DES_CBC_SHA,SSL_DH_anon_WITH_DES_CBC_SHA,TLS_RSA_WITH_NULL_SHA256,TLS_ECDHE_ECDSA_WITH_NULL_SHA,TLS_ECDHE_RSA_WITH_NULL_SHA,SSL_RSA_WITH_NULL_SHA,TLS_ECDH_ECDSA_WITH_NULL_SHA,TLS_ECDH_RSA_WITH_NULL_SHA,TLS_ECDH_anon_WITH_NULL_SHA,SSL_RSA_WITH_NULL_MD5,TLS_KRB5_WITH_3DES_EDE_CBC_SHA,TLS_KRB5_WITH_3DES_EDE_CBC_MD5,TLS_KRB5_WITH_DES_CBC_SHA,TLS_KRB5_WITH_DES_CBC_MD5 - - 5.012 - - - - - - - - - - - - - - - - - - - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.CipherSuitesEnabled: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_DSS_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDH_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA,TLS_ECDH_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA,TLS_EMPTY_RENEGOTIATION_INFO_SCSV - - - 5.013 -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.ProtocolsSupported: SSLv2Hello,SSLv3,TLSv1,TLSv1.1,TLSv1.2 - - - 5.013 - -
2020-10-06 14:57:13 HKT comment server INFO 200 - SSLInfo.ProtocolsEnabled: SSLv2Hello,TLSv1,TLSv1.1,TLSv1.2 - - - 5.013 - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind attempt ([any]:443:2) - - - 5.014 - - - - - -
2020-10-06 14:57:13 HKT comment vhost INFO 200 defaultVHost Bind successful ([any]:443) - - - 5.015 - - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - Server.startShutdownHook: Start server shutdown hook - - - 5.016 - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - StatsManager:startManager() Enabled=true - - - 5.062 - - - - -
2020-10-06 14:57:13 HKT comment server INFO 200 - Wowza Streaming Engine is started! - - - 5.074 - - - - - -

Have you done a test stream- live or vod without mediacache just to make sure your SSL is configured properly with Engine for https playback?
We provide a sample mp4.
https://www.wowza.com/docs/how-to-set-up-video-on-demand-streaming#test-playback

If you can, then this is most likely an error in your MediaCache configuration and url and for any code review and debugging we’d need a support ticket to review.

Here is a doc in the meantime that may help you with the correct MediaCache url structure. Scroll down to the very bottom to see the url examples:
https://www.wowza.com/docs/how-to-scale-video-on-demand-streaming-with-media-cache

Further mediacache examples and troubleshooting tips can be found here:
https://www.wowza.com/uploads/images/Wowza-Media-Cache-Deployment-Architecture__White_Paper_2014.pdf

If you still can’t get it to play, tech support does not do code or log review in the forums, but they’d be happy to get this working with you through a support ticket @UFO_Send.

Can you say if this is publicly registered?

Yes, it is publicly registered, I can access non-http admin without problems:

http://video-dev.itokchinese.com:8088/enginemanager/

Thanks.

Hi,

After disabling media cache I performed below tests:

Video without https: playable
http://video-dev.itokchinese.com:1935/vod/mp4:sample.mp4/manifest.mpd

Video with port 443 without https: not playable due to cannot found supported format and MIME:
https://video-dev.itokchinese.com:443/vod/mp4:sample.mp4/manifest.mpd

p.s. since I’m still using trial version and would like to test the SSL first before buying, is it not possible to open support ticket as it need license key?

Your help is greatly appreciated.

Thanks.

Trial limitations

  • Are limited to 3 inbound and 10 outbound connections.
  • Support the Transcoder feature, but add watermarks to content processed by the Transcoder.

So, we cannot test SSL for trail version? :dizzy_face:

You can test rtmps with the trial if you like.

Tried rtmps using IE11:

Success with rtmp: rtmp://video-dev.itokchinese.com:1935/vod
Failed with rtmps: rtmps://video-dev.itokchinese.com:443/vod

Please help, thanks.

@Egbert_Williams, your answer about the trial license limitations is confusing and doesn’t apply here. If you have a valid SSL certificate and converted it to a working JKS file, you can use Wowza Streaming Engine with SSL, even when using a trial license (“HTTP origin” is for connections to a CDN and not directly related to SSL)

Via your Wowza Account page you can obtain a free StreamLock certificate from Wowza and that cert comes in the right format (JKS). If you want to use your own certificate you must convert the cert and key to a JKS. I’ve done this several times and in a lot of cases it’s quite a hassle, because you must make sure that all certificates (including root and intermediate) and the original cert key are imported into the JKS.

From what I can see in the logs, it looks like WSE is able to bind to port 443. That makes me assume that your JKS file is correct. Could it be that port 443 and 8443 are blocked by a firewall? If you’re on the server console itself, does it work to simply “curl -k https://localhost” ?

@Karel_Boek That was copied from the wowza documentation. Yes you are correct my bad HTTP origin does not apply…
I also observed that port 443 was bind successfully in the log which was confusing to me…
I considered that the port was blocked, but he indicated that the manager loaded trough port 443 therefore that suggested it could not be block.
I am also wondering if he created key file for the stream.
The only way for me to understand more is to see the logs but.I leave that to the wowza support.

Hi,

Thank your for helping I’m able to play videos under https now.

Happy that you got through.