Access to EngineManager WebUI doesn't work since configuring a new virtual adapter

Wowza Streaming Engine
1

Hello,

Everything was working very well with my Wowza installation untill we decide to make available a stream on port 80.

Since apache was running on the same server we decide to order a new failover ip and to configure it on our server as a virtual network device, eth0:1.

I configure my “VHost.xml” replacing * by My_New_IP and my “Server.xml”.

Everything works fine except the EngineManager WebUI. When i try to connect i obtain this :

Wowza Streaming Engine Manager could not connect to the Wowza Steaming Engine (http://localhost:8087). Verify that the Wowza Streaming Engine service has started and is running.

Or

Wowza Streaming Engine Manager could not connect to the Wowza Steaming Engine (http://My_server_ip:8087). Verify that the Wowza Streaming Engine service has started and is running.

if i try to manual set the ip of the server.

If i try to access http://My_server_ip:8087 directly i can see in the console

ERROR server comment - REST API: Server request (GET): Not licensed-402: http://My_Server_IP:8087/favicon.ico

Does anybody know this problem?

Richard

2

Hi Richard

It would be very useful if you could raise a support ticket with us for this so we can take a further look into it. Please include the following when raising a ticket:

  • A ZIP file containing your conf/, logs/, transcoder/ and manager/logs folders. If you are not sure how to get this information please see the following tutorial. Please do make sure you provide logs which show Wowza server starting.

https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux

Regards

Paul

3

I just send an e-mail to support@wowza.com.

Thanks