Recorded Video not playing (Some Cases) after enabled the transcoding

appsmartz_mohali
Tue, 25 Aug 2020 19:00:31 +0000
Wowza Streaming Engine

Hello,
We have facing some problems after enabled the transcoding featured.

1. I observed in some cases videos are not playing shows “no video with supported format and mime type found” but transcoded videos are working fine. kindly check the below video links for better understanding:

https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k.mp4 (Not Playing)
https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k_360.mp4
(Playing)
https://d2iw5las1rjvep.cloudfront.net/gamesee/CdrpQ1AT787k.mp4 (Playing)

2. I observed another case only audio is playing but video not showing. kindly check the below video links for better understanding:
https://d2iw5las1rjvep.cloudfront.net/gamesee/38Wsrd4QtDLGq8.mp4 (only Audio Play)

Kindly look at those issues and help me with how I can resolve this?

Any other information you required. kindly let me know

Thanks

2 posts - 1 participant