URGENT: Streaming Cloud Issues in Taiwan

Brent_Calkins1
Fri, 09 Aug 2019 03:16:24 +0000
Wowza Video (Formerly Streaming Cloud)

All of our 4 streams are getting 403 or 404 errors trying to read Wowza’s m3u8 URL. Anyone else using Wowza’s Taiwan servers having this issue? There’s a typhoon in the area.

Streams don’t load. They get the following errors in console:

• https://wowzaprod134-i.akamaihd.net/hls/live/577776/2172981c_1_2728/chunklist.m3u8 404 (Not Found)

Access to XMLHttpRequest at ‘https://api.xxxxxxxx.com/wowza_token.php?lat=xxxxx&lng=xxxxx’ from origin ‘https://xxxxx.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

• Failed to load resource: the server responded with a status of 403 (Forbidden)

00:00:03.783 WARN: TransportHTTPResponseHandlerBuffer: onError[https://wowzaprod134-i.akamaihd.net/hls/live/577776/ba87360f/playlist.m3u8]: [TransportHTTPStatusErrorEvent status: url:https://wowzaprod134-i.akamaihd.net:443/hls/live/577776/ba87360f/playlist.m3u8 msg:[TransportHTTPStatusEvent status:403 url:https://wowzaprod134-i.akamaihd.net:443/hls/live/577776/ba87360f/playlist.m3u8 msg:Forbidden]]

Any help would be appreciated, as this is killing our subscription business!!!

3 posts - 1 participant