# Your Username Or Password Is Incorrect (Trial Version)

**URL:** <https://community.wowza.com/t/your-username-or-password-is-incorrect-trial-version/49180>\
**Category:** Wowza Streaming Engine\
**Created:** [July 14, 2017, 1:28am UTC](https://community.wowza.com/t/your-username-or-password-is-incorrect-trial-version/49180 "2017-07-14T01:28:25Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Xstream\_Streaming](https://avatars.discourse-cdn.com/v4/letter/x/58f4c7/32.png) [@Xstream\_Streaming](https://community.wowza.com/u/Xstream_Streaming)\
**Post date:** [July 14, 2017, 1:28am UTC](https://community.wowza.com/t/your-username-or-password-is-incorrect-trial-version/49180/1 "2017-07-14T01:28:25Z")

</div>

Trying to install Wowza Streaming Engine on Ubuntu 17.04 when I go to localhost:8088 I’m asked to enter my credentials email and password but I get the following error “Your Username Or Password Is Incorrect” I tried my LAN IP address 192.168.9.xx:8088 it takes me to the same login page but I get the same results

What could be the issue?

Also this server will end up facing the public internet, which ports do I need to be opened?

8088

1935

554

Anything else?

I’m in a enterprise environment with lots of FW policies

Thanks

---

<div class="post-metadata">

**Author:** ![Jermaine\_Hemby](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@Jermaine\_Hemby](https://community.wowza.com/u/Jermaine_Hemby)\
**Post date:** [July 16, 2017, 4:22pm UTC](https://community.wowza.com/t/your-username-or-password-is-incorrect-trial-version/49180/2 "2017-07-16T16:22:11Z")

</div>

Hello

Thanks for contacting the Wowza Community

Here is a article that can point you to a file where you can manage your username/password. On page 69, you can edit that file to your credentials and that should get you in.

[User Guide](https://www.wowza.com/resources/WowzaStreamingEngine_UsersGuide.pdf)

Hope this helps. If any further questions, feel free to contact us.

regards,

Jermaine

---

<div class="post-metadata">

**Author:** ![Xstream\_Streaming](https://avatars.discourse-cdn.com/v4/letter/x/58f4c7/32.png) [@Xstream\_Streaming](https://community.wowza.com/u/Xstream_Streaming)\
**Post date:** [July 16, 2017, 5:18pm UTC](https://community.wowza.com/t/your-username-or-password-is-incorrect-trial-version/49180/3 "2017-07-16T17:18:07Z")

</div>

Thanks for the reply. There’s seems to be an issue with my Ubuntu install I ran the same setup on a Windows machine with the trial version on the same LAN machines side by side and it went fine on first login. On Ubuntu no matter what I do it gives me the error that the password or username is incorrect. Anything I have to set differently on Ubuntu? Also did a setup at home with macOS and same thing. First login took me to the main page