# Wowza server administrative password lost
**URL:** https://community.wowza.com/t/wowza-server-administrative-password-lost/38285
**Category:** Wowza Streaming Engine
**Tags:** server-administration
**Created:** [March 4, 2012, 10:53am UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285 "2012-03-04T10:53:34Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Valdir\_Marques](https://community.wowza.com/u/Valdir_Marques)
#### Post date: [March 4, 2012, 10:53am UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/1 "2012-03-04T10:53:34Z")
I lost my administrative password.
There is some tutorial to help me to recover it ?
---
### Author:  [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)
#### Post date: [March 4, 2012, 2:01pm UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/2 "2012-03-04T14:01:58Z")
Look in the [wowza-install-dir]/conf/admin.password file
Richard
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### Author:  [@Joseph\_Guy](https://community.wowza.com/u/Joseph_Guy)
#### Post date: [August 24, 2021, 2:58pm UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/3 "2021-08-24T14:58:08Z")
it is encrypted, now what?
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### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [August 24, 2021, 3:40pm UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/4 "2021-08-24T15:40:11Z")
Hello, @Joseph_Guy are you the root user or admin for the Engine account?
If yes:
If that’s blocking you from logging into WSEM then you can edit `conf/admin.password` and put in a cleartext user, e.g.
rose mypassword admin | advUser
(username: rose. password: mypassword)
Then you can log into WSEM and change the encrypted one (or delete it). Alternatively, you can use the passwordtool in install-dir/bin if you want to create a user with password already encrypted.
Here are some docs for reference:
[https://www.wowza.com/docs/manage-users-with-the-wowza-streaming-engine-cli-tool](https://www.wowza.com/docs/manage-users-with-the-wowza-streaming-engine-cli-tool)
---
### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [August 24, 2021, 3:41pm UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/5 "2021-08-24T15:41:09Z")
You can also change a user’s password using that tool (if like in this case you’ve forgotten what it was set to), e.g. this would change my password to changeme and will also encrypt it
```
cd [install-dir]bin/ ; ./passwordtool.sh -f ../conf/admin.password --passwordEncoding bcrypt --updateUser --userName paul --password changeme
```
We default to bcrypt when adding users, but it can also be set to other encoding schemes. Run ./passwordtool.sh --help for more details,
---
### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [August 24, 2021, 3:43pm UTC](https://community.wowza.com/t/wowza-server-administrative-password-lost/38285/6 "2021-08-24T15:43:28Z")
If you are not the root user or main admin, “New user accounts can have either administrative or read-only access to Wowza Streaming Engine Manager.”
Then you would have to have the root user change your permissions.
> **[Get started as a Wowza Streaming Engine administrator](https://www.wowza.com/docs/How-to-get-started-as-a-Wowza-Streaming-Engine-Manager-administrator#manage-credentials%C2%A02)**
>
> Create and manage live and VOD streaming applications in Wowza Streaming Engine.