# Wowza Server 3.6.2 and RTSP Black Screen problem
**URL:** https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687
**Category:** Wowza Streaming Engine
**Created:** [December 10, 2013, 5:47pm UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687 "2013-12-10T17:47:19Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@alexey\_kremnev](https://community.wowza.com/u/alexey_kremnev)
#### Post date: [December 10, 2013, 5:47pm UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/1 "2013-12-10T17:47:19Z")
Good afternoon. I had a problem in using WowzaServer 3.6.2. I installed Wowza Trial on your Windows Server 2008, I set up a video broadcast rtsp stream with my video camera. Then plugged in instead of the old DVR new, 16 camera. Fixed the link to the video stream in the file /wowzafolder/content/uk-varezhki.stream. But unfortunately, instead of living the video recording just a black screen, although in the logs Wowza shows that connecting to the rtsp stream error when playing, too, does not occur. Spoke with experts, they say that may be a problem with codecs, but the video stream is in format h264, as on the old dvr. I would appreciate a prompt and solution. Thank you.
P.S. Screenshots attached.
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### Author:  [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)
#### Post date: [December 10, 2013, 8:25am UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/2 "2013-12-10T08:25:13Z")
What type of IP camera are you using?
Also, have a look at this guide, included are some troubleshooting tips that might help:
[How to re-stream video from an IP camera (RTSP/RTP re-streaming)](https://www.wowza.com/docs/how-to-re-stream-video-from-an-ip-camera-rtsp-rtp-re-streaming%28RTSP-RTP-re-streaming%29)
Salvadore
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### Author:  [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)
#### Post date: [December 10, 2013, 1:18pm UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/3 "2013-12-10T13:18:47Z")
I am sorry, but I don not understand what you are trying to do.
What is the source of the stream?
Can you please explain your set up in as much detail as possible?
Salvadore
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### Author:  [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)
#### Post date: [December 11, 2013, 7:17am UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/4 "2013-12-11T07:17:29Z")
I am sorry but I do not have a definite answer for this.
You will have to work through a couple Wowza guides to see if you can get it working or open a support ticket.
Here are a couple more guide that may help get this working:
[How to set up an application for RTSP/RTP streaming](https://www.wowza.com/docs/how-to-set-up-an-application-for-rtsp-rtp-streaming)
[How to specify per-stream settings in .stream files](https://www.wowza.com/docs/how-to-specify-per-stream-settings-in-stream-files)
If you feel you need further assistance with this please open a ticket by sending an email to support@wowza.com. Please include a link to this thread for reference, and be as detailed as you can be with your description of the problems.
Salvadore
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### Author:  [@alexey\_kremnev](https://community.wowza.com/u/alexey_kremnev)
#### Post date: [December 10, 2013, 10:34pm UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/5 "2013-12-10T22:34:02Z")
> What type of IP camera are you using?
>
> Also, have a look at this guide, included are some troubleshooting tips that might help:
>
> [How to re-stream video from an IP camera (RTSP/RTP re-streaming)](https://www.wowza.com/docs/how-to-re-stream-video-from-an-ip-camera-rtsp-rtp-re-streaming%28RTSP-RTP-re-streaming%29)
>
> Salvadore
i dont use ip cameras. My cameras connect to DVR with rtsp function. Also, as I wrote above, I used the DVR BestDVR, and using wowza broadcast a video with it, now I’m using a new DVR already 16 camera, but the video does not show.
by the way, VLC normally displays the video from any camera.
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### Author:  [@alexey\_kremnev](https://community.wowza.com/u/alexey_kremnev)
#### Post date: [December 11, 2013, 12:23am UTC](https://community.wowza.com/t/wowza-server-3-6-2-and-rtsp-black-screen-problem/41687/6 "2013-12-11T00:23:24Z")
> I am sorry, but I don not understand what you are trying to do.
>
> What is the source of the stream?
>
> Can you please explain your set up in as much detail as possible?
>
> Salvadore
Sorry for my english. I try to explane.
I use DVR like this
To him I plugged my camera, he has a LAN interface, I ordered him ip 192.168.1.250 and turned on the function of rtsp, installs a port 554. Next I installed Wowza, run it. In the folder /content/ I created the file my-camera-01.stream with the text rtsp://192.168.1.250:554/cam/realmonitor?channel=1&subtype=00&authbasic=YWRtaW46YWRtaW4= (connection to the video stream 1 camera my DVR, the link works in VLC and video shows. Media-Open The Url…) Next I add stream in Stream Manager - live/_definst_, rtp, my-camera-01.stream and check whether it is through examples\LiveVideoStreaming\FlashRTMPPlayer. But video didnt show.
Before this i used another one, and all work fine. Thx