# Wowza player problem

**URL:** <https://community.wowza.com/t/wowza-player-problem/54987>\
**Category:** Wowza Streaming Engine\
**Created:** [April 16, 2020, 3:33pm UTC](https://community.wowza.com/t/wowza-player-problem/54987 "2020-04-16T15:33:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tomasz\_Plebankiewicz](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@Tomasz\_Plebankiewicz](https://community.wowza.com/u/Tomasz_Plebankiewicz)\
**Post date:** [April 16, 2020, 3:33pm UTC](https://community.wowza.com/t/wowza-player-problem/54987/1 "2020-04-16T15:33:36Z")

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Hi

I`m testing the platform if it will be good solution for me but I`ve got a problem.

I add the streaming file and in from the outdoor camera and in the incoming streams tab I`ve got this stream in ACTIVE status. But when I go to the “wowza player” and launch the builder, all time I have an information - No Wowza Player licenses, and black field instead streaming preview. Are You able to help me?

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [April 16, 2020, 7:34pm UTC](https://community.wowza.com/t/wowza-player-problem/54987/2 "2020-04-16T19:34:19Z")

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It is important that you know that Wowza Player is only available to current customers who registered for a license key for Wowza Player prior to April 2, 2020.

Note, this is not the same as a Wowza Streaming Engine license key!

If you do not already have a license key for Wowza Player, then please visit this page for more information.

[https://info.wowza.com/product-notification-april-2020#section\_wowzaplayersunsetfaq\_1](https://info.wowza.com/product-notification-april-2020#section_wowzaplayersunsetfaq_1)