# Wowza player disconnects **URL:** \ **Category:** Wowza Player\ **Created:** [October 9, 2019, 4:36pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049 "2019-10-09T16:36:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jean-Noel\_Charollais](https://avatars.discourse-cdn.com/v4/letter/j/7c8e57/32.png) [@Jean-Noel\_Charollais](https://community.wowza.com/u/Jean-Noel_Charollais)\ **Post date:** [October 9, 2019, 4:36pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/1 "2019-10-09T16:36:57Z")
Hello. I have an Android application that reads a web page with a Wowza player that broadcasts our m3u8 live stream (from a Wowza streaming engine server). When the network speed drops, the player stops and does not reconnect afterwards. He remains frozen. How to force the player to reconnect to the stream? Thank you for your reply. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [October 9, 2019, 5:38pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/2 "2019-10-09T17:38:24Z")
Are you sending this stream as a single bitrate @Jean-Noel Charollais or are you setting up SMIl files for Adaptive Bitrate switching? Also, is this for Cloud or Engine? ---
**Author:** ![Jean-Noel\_Charollais](https://avatars.discourse-cdn.com/v4/letter/j/7c8e57/32.png) [@Jean-Noel\_Charollais](https://community.wowza.com/u/Jean-Noel_Charollais)\ **Post date:** [October 10, 2019, 4:34pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/3 "2019-10-10T16:34:28Z")
Hello. It’s an adaptive bitrate stream from Engine. The url is: [http://live.mandarine.media:1935/BrionnaisTV/smil:BrionnaisTV.smil/playlist.m3u8](http://live.mandarine.media:1935/BrionnaisTV/smil:BrionnaisTV.smil/playlist.m3u8) ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [October 11, 2019, 10:13pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/4 "2019-10-11T22:13:37Z")
The Player will attempt to reconnect @Jean-Noel Charollais, but eventually it will give up. In that case the customer should tear down the connection and attempt to reestablish. We did modify the Player behavior in the last release to be more tolerant of poor network connections and retry for a longer period of time. Are you using the latest version of Engine and Player? As I mentioned, we have made some improvements to the reconnect process. Let me know if that works. We don’t have a simple way to force the reconnect, only restart the stream. ---
**Author:** ![Dalibor\_Steindl](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Dalibor\_Steindl](https://community.wowza.com/u/Dalibor_Steindl)\ **Post date:** [October 14, 2019, 4:02pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/5 "2019-10-14T16:02:10Z")
this is happening to our streams lately. I posted ticket to support, but they didn’t find any problem in our enviroment. Wowza player drops eventually after 18 minutes of playing. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [October 15, 2019, 5:09pm UTC](https://community.wowza.com/t/wowza-player-disconnects/54049/6 "2019-10-15T17:09:53Z")
Thanks for the update @Dalibor Steindl. You are working in your ticket with one of the top Wowza engineers and he is waiting for your reply to his questions. Are you able to go in and answer whether or not you have successfully streamed a single bitrate? Your logs are only showing the SMIL file being used and it is not working correctly. Part of debugging is whether or not your Player stays connected without SMIL and ABR streaming. We need that information to identify the cause. I strongly suggest you respond to the ticket and continue to work with Jason. We have no way of knowing in the forums unfortunately.