# Wowza Playback & Recording urgent issue

**URL:** <https://community.wowza.com/t/wowza-playback-recording-urgent-issue/46872>\
**Category:** Wowza Streaming Engine\
**Created:** [April 6, 2016, 6:29pm UTC](https://community.wowza.com/t/wowza-playback-recording-urgent-issue/46872 "2016-04-06T18:29:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Vook\_App](https://avatars.discourse-cdn.com/v4/letter/v/41988e/32.png) [@Vook\_App](https://community.wowza.com/u/Vook_App)\
**Post date:** [April 6, 2016, 6:29pm UTC](https://community.wowza.com/t/wowza-playback-recording-urgent-issue/46872/1 "2016-04-06T18:29:08Z")

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Hi,

I am streaming live video from nanocosmos h.264 encoder to RTMP to wowza and playing using nanocosmos player, but live video playback stopped after few seconds, If I increase buffer length in player then video also played longer but eventually stopped. I don’t know what’s the issue with wowza since it’s already double checked with nanocosmos.

The recorded file is starting as 44byte, let’s if the duration is 1 minute, when stream is ended file becomes about 5MB. When I play this file only first frame is shown and playback stops.

When I check stream duration via SDK, duration is 0.

I would like to ask your urgent help since I released my mobile app on the App Store and having serious trouble currently.

How can I solve this? What are options, alternatives, workarounds in detail?

Using Wowza Streaming Engine version 4.4.1 on Ubuntu 14.04.

Also;

I have sent several emails to Wowza Support email support@wowza.com.

And I have not received any response from someone yet.

I would like to ask you to reach me via email or phone as soon as possible.

There is an issue with Wowza Streaming Engine and I am having troubles in Production. Thousands of users are affected from this issue and I’m still awaiting you.

Thanks in advance.

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**Author:** ![Andy\_Engberson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/andy_engberson/32/392_2.png) [@Andy\_Engberson](https://community.wowza.com/u/Andy_Engberson)\
**Post date:** [April 27, 2016, 12:35am UTC](https://community.wowza.com/t/wowza-playback-recording-urgent-issue/46872/2 "2016-04-27T00:35:30Z")

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Hi,

This is now being handled in the created ticket (165641)

Please do let me know if you have any further questions.

Andy\_E