# Wowza Play black screen **URL:** \ **Category:** Wowza Player\ **Created:** [September 12, 2018, 8:16pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935 "2018-09-12T20:16:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Thomas\_Fraley](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@Thomas\_Fraley](https://community.wowza.com/u/Thomas_Fraley)\ **Post date:** [September 12, 2018, 8:16pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/1 "2018-09-12T20:16:03Z")
Good day guys. I have embed the Wowza player in a password protected page on Squarespace Video feed works fine everywhere else but on the page when I click play on the play it just give a black screeen. any thoughts on how to fix this? or whats causing it? ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [September 14, 2018, 3:40pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/2 "2018-09-14T15:40:49Z")
@Thomas Fraley, are you still having this issue? If you are, it would be hard to guess without looking more closely. Can you kindly submit a support ticket and we’ll see what’s going on? Thanks! **[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)** ---
**Author:** ![Thomas\_Fraley](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@Thomas\_Fraley](https://community.wowza.com/u/Thomas_Fraley)\ **Post date:** [September 14, 2018, 4:24pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/3 "2018-09-14T16:24:38Z")
Sure, Will do. It’s just strange that the player works in Wowza backend but not in the website embed. The player is their and you can press the play button but no picture loads ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [September 14, 2018, 5:06pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/4 "2018-09-14T17:06:44Z")
Hmm…that is odd. This is happening in all browsers I assume? Can you be sure to include in your ticket what browsers you have tested the website in? Thanks very much. ---
**Author:** ![Thomas\_Fraley](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@Thomas\_Fraley](https://community.wowza.com/u/Thomas_Fraley)\ **Post date:** [September 14, 2018, 5:09pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/5 "2018-09-14T17:09:41Z")
Safari and chrome. as well as iPhone yes. That’s why i’m abit stumped ---
**Author:** ![Marius\_Corobea](https://avatars.discourse-cdn.com/v4/letter/m/a6a055/32.png) [@Marius\_Corobea](https://community.wowza.com/u/Marius_Corobea)\ **Post date:** [February 11, 2019, 3:41pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/6 "2019-02-11T15:41:54Z")
Hello! I have the same issue. Any solution to this problem? ---
**Author:** ![Robert\_Merkle](https://avatars.discourse-cdn.com/v4/letter/r/cdc98d/32.png) [@Robert\_Merkle](https://community.wowza.com/u/Robert_Merkle)\ **Post date:** [August 26, 2019, 1:49pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/7 "2019-08-26T13:49:59Z")
I am also experiencing this issue. The player will not load within SQSP page (logged out) but a refresh sometimes forces it to load. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [August 26, 2019, 4:40pm UTC](https://community.wowza.com/t/wowza-play-black-screen/51935/8 "2019-08-26T16:40:24Z")
Let me check for an update on this…