# Wowza HLS Feed Not Compatible with Apple Devices?!?
**URL:** https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948
**Category:** Wowza Streaming Engine
**Created:** [September 13, 2019, 2:54pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948 "2019-09-13T14:54:07Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Norm\_Kaiser](https://community.wowza.com/u/Norm_Kaiser)
#### Post date: [September 13, 2019, 2:54pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/1 "2019-09-13T14:54:07Z")
Hello everyone:
I’m at a loss. I have a dedicated Wowza server running the streaming engine. Out of it I have an adaptive HLS feed using a SMIL file. This works flawlessly with Windows, Linux, Kindle, Android, IE, Edge, Firefox, Chrome, Chromium, and Opera.
Doesn’t work on Apple devices.
This is my feed URL:
[https://feed.rightnowtelevision.com/live/smil:rntv.smil/playlist.m3u8](https://feed.rightnowtelevision.com/live/smil:rntv.smil/playlist.m3u8)
Any ideas? Thank you so much in advance.
Norm
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### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [September 13, 2019, 4:24pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/2 "2019-09-13T16:24:16Z")
Hello @Norm Kaiser, Wowza certainly does support HLS playback on Apple devices. Which device are you referring to?
This is the proper url construct for HLS playback on an iOS device:
_For LIVE:_
**http://[_wowza-ip-address_]:1935/live/myStream/playlist.m3u8**
_For VOD:_
**http://[_wowza-ip-address_]:1935/vod/mp4:sample.mp4/playlist.m3u8**
You may want to reference this doc:
[https://www.wowza.com/docs/how-to-playback-on-apple-ios-devices-cupertino-apple-hls](https://www.wowza.com/docs/how-to-playback-on-apple-ios-devices-cupertino-apple-hls)
It could also be an issue with how you configured your SMIL file.
If you would like additional assistance, please do not hesitate to submit a support ticket and our engineers will gladly assist you with setting this up.
[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)
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### Author:  [@Norm\_Kaiser](https://community.wowza.com/u/Norm_Kaiser)
#### Post date: [September 13, 2019, 5:52pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/3 "2019-09-13T17:52:49Z")
I submitted a support ticket, which is now assigned to senior support. They’ve asked for the logs from my server. At the moment they don’t seem sure what’s causing this, either. I’ll post back what they find.
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### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [September 13, 2019, 7:26pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/4 "2019-09-13T19:26:14Z")
Ok I will follow it too and thanks so much for submitting one so we can research the issue for you. I’m not able to debug on forums, so I hope it gets resolved for you pretty quickly.
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### Author:  [@Andy\_Wong](https://community.wowza.com/u/Andy_Wong)
#### Post date: [September 15, 2019, 3:01pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/5 "2019-09-15T15:01:28Z")
I just put your feed URL on MacOS Safari browser, and I can watch the feed…it’s showing someone fishing on a boat for a while 🙂
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### Author:  [@Tomas\_Bucher2](https://community.wowza.com/u/Tomas_Bucher2)
#### Post date: [September 16, 2019, 2:47pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/6 "2019-09-16T14:47:26Z")
@Norm Kaiser Is there any particular reason, why your audio track has 4 channels (4.0) instead of common 2 (stereo)?
I believe that iOS devices can process mono, stereo and 5.1 audio, but not 4.0. So I’d say converting your audio in the stream to stereo would fix your issue.
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### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [September 16, 2019, 2:57pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/7 "2019-09-16T14:57:05Z")
Thank you @Andy Wong and @Tomas Bucher for contributing and demonstrating the willingness of this community to help each other.
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### Author:  [@Norm\_Kaiser](https://community.wowza.com/u/Norm_Kaiser)
#### Post date: [September 16, 2019, 9:23pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/8 "2019-09-16T21:23:33Z")
Ding! Ding! Ding! We have a winner! Evidently iOS devices can’t process four channel audio! Thank you so much, Tomas! You nailed it! Problem solved!
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### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [September 16, 2019, 10:17pm UTC](https://community.wowza.com/t/wowza-hls-feed-not-compatible-with-apple-devices/53948/9 "2019-09-16T22:17:34Z")
Excellent! Thanks so much @Tomas Bucher for assisting here.