# Wowza Cloud stuck in trial mode despite payment

**URL:** <https://community.wowza.com/t/wowza-cloud-stuck-in-trial-mode-despite-payment/54898>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [March 28, 2020, 10:45am UTC](https://community.wowza.com/t/wowza-cloud-stuck-in-trial-mode-despite-payment/54898 "2020-03-28T10:45:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Manuel\_Reinhard1](https://avatars.discourse-cdn.com/v4/letter/m/f05b48/32.png) [@Manuel\_Reinhard1](https://community.wowza.com/u/Manuel_Reinhard1)\
**Post date:** [March 28, 2020, 10:45am UTC](https://community.wowza.com/t/wowza-cloud-stuck-in-trial-mode-despite-payment/54898/1 "2020-03-28T10:45:00Z")

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My account lists a confirmed payment for a _Cloud Pay As You Go Monthly Subscription_. Still my account is stuck in trial mode and streams are terminated after 15 minutes.

What can I do?  
Will this need to be changed manually by a Wowza employee?

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**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [March 28, 2020, 6:13pm UTC](https://community.wowza.com/t/wowza-cloud-stuck-in-trial-mode-despite-payment/54898/2 "2020-03-28T18:13:30Z")

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Manuel,

I reviewed your account. Two different email addresses were used. We have merged the account owner email address for you to use the “info@” address. You should now be able to login to [cloud.wowza.com](http://cloud.wowza.com) with that address and move forward with your streaming needs.

Regards,

Mac