# Wowza Cloud doesnt pick rtsp url and play my camera stream

**URL:** <https://community.wowza.com/t/wowza-cloud-doesnt-pick-rtsp-url-and-play-my-camera-stream/96322>\
**Category:** Wowza Streaming Engine\
**Tags:** media-players-and-devices\
**Created:** [July 19, 2023, 10:04am UTC](https://community.wowza.com/t/wowza-cloud-doesnt-pick-rtsp-url-and-play-my-camera-stream/96322 "2023-07-19T10:04:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![b09feb78dd1d38577911](https://avatars.discourse-cdn.com/v4/letter/b/8797f3/32.png) [@b09feb78dd1d38577911](https://community.wowza.com/u/b09feb78dd1d38577911)\
**Post date:** [July 19, 2023, 10:04am UTC](https://community.wowza.com/t/wowza-cloud-doesnt-pick-rtsp-url-and-play-my-camera-stream/96322/1 "2023-07-19T10:04:33Z")

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i want to stream my camera using rtsp url and i stream it in my vlc player through this url:rtsp://admin:Ab12345@182.191.69.152:555/Streaming/Channels/1 but wowza cloud cant play the stream from camera and when i remove admin and password from url then pickjed

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**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [July 19, 2023, 12:06pm UTC](https://community.wowza.com/t/wowza-cloud-doesnt-pick-rtsp-url-and-play-my-camera-stream/96322/2 "2023-07-19T12:06:25Z")

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Hello @b09feb78dd1d38577911,

In order to review the issue we would actually need to check your Wowza Video account logs to see where the issue is with the RTSP ingest.  
Can you please submit a support ticket here [https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket) so that one of ur support engineers can review the issue and provide a solution?

Regards,  
Alex