# Wowza 3.6.3 HLS issue

**URL:** <https://community.wowza.com/t/wowza-3-6-3-hls-issue/37313>\
**Category:** Wowza Streaming Engine\
**Created:** [March 20, 2014, 9:38am UTC](https://community.wowza.com/t/wowza-3-6-3-hls-issue/37313 "2014-03-20T09:38:23Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chad\_Mills](https://avatars.discourse-cdn.com/v4/letter/c/dbc845/32.png) [@Chad\_Mills](https://community.wowza.com/u/Chad_Mills)\
**Post date:** [March 20, 2014, 9:38am UTC](https://community.wowza.com/t/wowza-3-6-3-hls-issue/37313/1 "2014-03-20T09:38:23Z")

</div>

Hi,

I am using JWPlayer 6.8.x and trying to get HLS to work. When I reference the sample.mp4 file for an rtmp stream on the desktop it work. When I them move to an iOS device and use the following URI I get the following errors.

URIs:

URI (RTMP) works:

rtmp://{servername}:1935/vod/mp4:vod/sample.mp4

URI (HLS) doesn’t work:

http://{servername}:1935/vod/mp4:vod/sample.mp4/playlist.m3u8

Errors:

iOS gives the error “The operation could not be completed”

JWPlayer gives the error “Error loading media: FIle could not be played”

Wowza error log shows the following:

WARN server comment 2014-03-20 10:31:52 - - - - - 7.006 - - – - - - - HTTPStreamerAdapterCupertinoStreamer.onPlaylist: Stream not found [vod/mp4:vod/sample.mp4/playlist.m3u8]: sample.mp4

WARN server comment 2014-03-20 10:31:52 - - - - - 7.029 - - – - - - - HTTPStreamerAdapterCupertinoStreamer.onPlaylist: Stream not found [vod/mp4:vod/sample.mp4/chunklist\_w362048998.m3u8]: sample.mp4

Not sure what I am doing wrong. Once question I have is that there is no “playlist.m3u8” file delivered for testing. I assume this file is being generated at time of need by Wowza. Is this correct? If not and I do need a physical playlist.m3u8 file what is the process to generate that?

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<div class="post-metadata">

**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\
**Post date:** [March 20, 2014, 7:34pm UTC](https://community.wowza.com/t/wowza-3-6-3-hls-issue/37313/2 "2014-03-20T19:34:04Z")

</div>

Where is sample.mp4 located? Is it in the root of /content folder (StorageDir) of the application, or is it in a subfolder of /content named “vod”. If it is in the root of the content folder, the HLS URL should be:

```auto
http://{servername}:1935/vod/mp4:sample.mp4/playlist.m3u8

```

If it is in a subfolder named “vod” then the url should be:

```auto
http://{servername}:1935/vod/_definst_/mp4:vod/sample.mp4/playlist.m3u8

```

Richard

---

<div class="post-metadata">

**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\
**Post date:** [March 20, 2014, 12:00pm UTC](https://community.wowza.com/t/wowza-3-6-3-hls-issue/37313/3 "2014-03-20T12:00:36Z")

</div>

Chad,

It looks like you have the “mp4:” prefix in the application instance section of the streaming URL. Try this:

```auto
http://{servername}:1935/vod/_definst_/mp4:vod/sample.mp4/playlist.m3u8

```

As a resource, take a look at this article:

[**How to use LongTail JW Player 6 with Wowza Media Server**](https://www.wowza.com/docs/how-to-use-jw-player-with-wowza-streaming-engine%5C)

-Tim