# Why does wowza streaming engine actively close the SRT connection

**URL:** <https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201>\
**Category:** Wowza Streaming Engine\
**Created:** [July 27, 2022, 10:05am UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201 "2022-07-27T10:05:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![liu\_dz](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@liu\_dz](https://community.wowza.com/u/liu_dz)\
**Post date:** [July 27, 2022, 10:05am UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201/1 "2022-07-27T10:05:34Z")

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Dear all！  
My device uses the SRT call mode to push the SRT stream to wowza streaming engine. The connection was successful. After sending the data for a period of time, wowza streaming engine sent a shutdown message to shut down the connection. I don’t know why he did this. Please help analyze it.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/2X/c/c70c88d3c67f82e1731b6f261091f1ee311bf54f.png)

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**Author:** ![liu\_dz](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@liu\_dz](https://community.wowza.com/u/liu_dz)\
**Post date:** [July 28, 2022, 12:53am UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201/2 "2022-07-28T00:53:53Z")

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Can someone help me with my problem？

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**Author:** ![liu\_dz](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@liu\_dz](https://community.wowza.com/u/liu_dz)\
**Post date:** [July 28, 2022, 10:52am UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201/3 "2022-07-28T10:52:07Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/2X/a/ad0756871852c89f3e7c418dd157af68262cb229.png)  
I turned on the debug switch. The log file is on it. Display: stream not healthy. But streaming to vimix is normal.Can the technician tell me where the data problem is?

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [August 2, 2022, 8:20pm UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201/4 "2022-08-02T20:20:34Z")

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So sorry you didn’t get a response but that’s because we wouldn’t be able to troubleshoot this in the forums. You need a Wowza tech support engineer to review this in a support ticket where they ask for full access to your Engine files and logs. They don’t debug in here.

Hope you sent one in already and got it resolved.

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**Author:** ![liu\_dz](https://avatars.discourse-cdn.com/v4/letter/l/e95f7d/32.png) [@liu\_dz](https://community.wowza.com/u/liu_dz)\
**Post date:** [August 3, 2022, 7:49am UTC](https://community.wowza.com/t/why-does-wowza-streaming-engine-actively-close-the-srt-connection/95201/5 "2022-08-03T07:49:35Z")

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> [@liu\_dz](#):
>
> Can the technician tell me where the data problem is?

Thank you. I’ve solved it myself.The reason for the problem is that TS data is incomplete。