# Why do you not have customer support for secure streaming?

**URL:** <https://community.wowza.com/t/why-do-you-not-have-customer-support-for-secure-streaming/51849>\
**Category:** Wowza Streaming Engine\
**Created:** [August 23, 2018, 2:58pm UTC](https://community.wowza.com/t/why-do-you-not-have-customer-support-for-secure-streaming/51849 "2018-08-23T14:58:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Marc\_Scovill](https://avatars.discourse-cdn.com/v4/letter/m/48db29/32.png) [@Marc\_Scovill](https://community.wowza.com/u/Marc_Scovill)\
**Post date:** [August 23, 2018, 2:58pm UTC](https://community.wowza.com/t/why-do-you-not-have-customer-support-for-secure-streaming/51849/1 "2018-08-23T14:58:50Z")

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Why do you not have customer support for secure streaming? Every website needs to have secure streaming available in this day and age, if you do not include support for it, you are doing your customers a huge dis-service. Sending people to the forum instead of working with them to find solutions, seems like a real cop-out. _GRUMBLE_

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**Author:** ![Jason\_Hatchett](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hatchett/32/391_2.png) [@Jason\_Hatchett](https://community.wowza.com/u/Jason_Hatchett)\
**Post date:** [August 23, 2018, 4:58pm UTC](https://community.wowza.com/t/why-do-you-not-have-customer-support-for-secure-streaming/51849/2 "2018-08-23T16:58:14Z")

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Hello Marc,

We are working with you in your existing ticket, and you do not have to go to the forums to get assistance.

If the response time that you need is not within the Standard time frames you can explore our premium support offerings:

[https://www.wowza.com/support/plans-and-services](https://www.wowza.com/support/plans-and-services)

We will continue to assist you in your existing case with our supporrt team.

Sincerely,

Jason Hatchett  
Wowza Media Systems