# ​What are the necessary steps to do ssl streaming after following the documentation?

**URL:** https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449
**Category:** Wowza Streaming Engine
**Tags:** security
**Created:** [December 10, 2018, 10:35pm UTC](https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449 "2018-12-10T22:35:29Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Tamim\_Arifin](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@Tamim\_Arifin](https://community.wowza.com/u/Tamim_Arifin)
#### Post date: [December 10, 2018, 10:35pm UTC](https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449/1 "2018-12-10T22:35:29Z")

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I have setup SSL streaming in Wowza Engine Manager according to your documentation. I have also followed your troubleshooting guide and made necessary changes. What might be the issue I am facing?

Could it be something I have to do on the server side?

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### Author: ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [December 11, 2018, 12:15am UTC](https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449/2 "2018-12-11T00:15:17Z")

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Hello @Tamim Arifin, we’d need to see the error messages or the logs because it could be one of several things in your configuration.

You can submit a ticket here and we will find the issue for you:

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)

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### Author: ![Tamim\_Arifin](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@Tamim\_Arifin](https://community.wowza.com/u/Tamim_Arifin)
#### Post date: [December 11, 2018, 3:21am UTC](https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449/3 "2018-12-11T03:21:26Z")

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logs.zip

Well it’s basically connection timed out or Site cannot be reached. but if I use HTTP then it works fine. I have attached the logs file here.

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### Author: ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [December 11, 2018, 5:13pm UTC](https://community.wowza.com/t/what-are-the-necessary-steps-to-do-ssl-streaming-after-following-the-documentation/52449/4 "2018-12-11T17:13:35Z")

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Thanks for that information @Tamim Arifin and I thank you for reading through the troubleshooting guide first. I apologize for not being clear in my response.

The engineers will only by able to analyze the logs through a support ticket and not in the forums. There is a process they must follow and tracking system for the tests they will run. They will find the cause of the issue for you and thank you.

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)