# WebRTC random connection loss issue

**URL:** <https://community.wowza.com/t/webrtc-random-connection-loss-issue/53702>\
**Category:** Wowza Streaming Engine\
**Tags:** webrtc\
**Created:** [July 24, 2019, 2:52pm UTC](https://community.wowza.com/t/webrtc-random-connection-loss-issue/53702 "2019-07-24T14:52:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Darren\_Ong1](https://avatars.discourse-cdn.com/v4/letter/d/9de0a6/32.png) [@Darren\_Ong1](https://community.wowza.com/u/Darren_Ong1)\
**Post date:** [July 24, 2019, 2:52pm UTC](https://community.wowza.com/t/webrtc-random-connection-loss-issue/53702/1 "2019-07-24T14:52:14Z")

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Hi, I have been working on building a live streaming application which will take live feed from Wowza.

1. For my input stream, I am using RTMP to send live camera information to Wowza.

2. On my web application, I am using streaming information from Wowza server using WebRTC.

Currently, I am using a fixed set of computers to test out the WebRTC. Most of the time, it works fine as I am able to receive WebRTC stream.

However, once in a while (around 1 in 10 page load), the WebRTC will fail to connect. When I used the webrtc://chrome-internals, it seems that the ice connection changes to failed state. I tried doing an ice restart everytime a failed state happens. However, it failed to work.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [July 25, 2019, 9:37pm UTC](https://community.wowza.com/t/webrtc-random-connection-loss-issue/53702/2 "2019-07-25T21:37:18Z")

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Sorry this is happening. Let me look into some possible causes.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [July 25, 2019, 9:47pm UTC](https://community.wowza.com/t/webrtc-random-connection-loss-issue/53702/3 "2019-07-25T21:47:12Z")

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Hi @Darren Ong,sorry this is happening. We would like to have one of our WebRTC experts take a closer look at your configuration and log files to gain a better understanding of what is happening on your server and why you are experiencing this behavior.

Will you kindly submit a support ticket?

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)