# VLC \> live \> h264+acc \> no audio after run for 1 day **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [April 26, 2014, 11:59am UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909 "2014-04-26T11:59:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![tatsapoom\_udompong](https://avatars.discourse-cdn.com/v4/letter/t/a4c791/32.png) [@tatsapoom\_udompong](https://community.wowza.com/u/tatsapoom_udompong)\ **Post date:** [April 26, 2014, 11:59am UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/1 "2014-04-26T11:59:31Z")
hi, im using wowza 4 vlc encoder as UDP video:h264 audio:acc after let’s it live for 1 day i found there is no audio, check in VLC as player it show audio codec undefined to solve, just reboot wowza 4, not encoder then sound come back this same parameters & environments have no problem with wowza 3.x please help best regards tats ---
**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\ **Post date:** [April 28, 2014, 4:31pm UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/2 "2014-04-28T16:31:49Z")
Hello Tats, In order to proceed, we need to have a look at your configuration and log files. Please open a support request by sending an email to **support@wowza.com**. Include a reference to this post (URL) along with a copy of the following files as a .zip (or other archive): [install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs Thank you, -Tim ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [April 30, 2014, 8:46pm UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/3 "2014-04-30T20:46:32Z")
Hi, I deleted the post with link to your files, because it is not a good idea. We can look at what you sent, but meanwhile you might also open a ticket by writing to support@wowza.com. Include a link to this thread. Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [April 30, 2014, 8:58pm UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/4 "2014-04-30T20:58:14Z")
What I see in the log file indicates a network problem affecting all your streams. The MediaCasterStreamValidator is trying to re-start them repeatedly. It’s been happening for quite a while, this line shows that Wowza is on its 4616th try to start 07.stream RTPMediaCaster.Reconnector[1216752693:live/_definst_:07.stream]: start: 4616 This log file starts in that state, with reconnect attempts already over 1000. Were these streams working when they were started? These streams would not be playable at all, and there is only one attempt to playback shown in the logs. Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [May 5, 2014, 11:19am UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/5 "2014-05-05T11:19:44Z")
tats, We would have to take a closer look, get those files and a ticket to look further. A log file that showed the time period from start of audio and video past the point where it becomes video only would be necessary. My guess is there was some network problem, that stream came back without audio for long enough that Wowza only recognized video in the stream, and started packetizing video only. Richard ---
**Author:** ![tatsapoom\_udompong](https://avatars.discourse-cdn.com/v4/letter/t/a4c791/32.png) [@tatsapoom\_udompong](https://community.wowza.com/u/tatsapoom_udompong)\ **Post date:** [April 30, 2014, 6:23pm UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/6 "2014-04-30T18:23:19Z")
link above is for logs in 4 folders please help tats ---
**Author:** ![tatsapoom\_udompong](https://avatars.discourse-cdn.com/v4/letter/t/a4c791/32.png) [@tatsapoom\_udompong](https://community.wowza.com/u/tatsapoom_udompong)\ **Post date:** [May 1, 2014, 11:11pm UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/7 "2014-05-01T23:11:27Z")
hi, there are no encoders for some stream setting, i have righnow delete stream settings which has no encoder yet already but still there is the same problem streams working perfect when they were started, but after about 1 day, there is no audio but video still playing ok i test direct stream to encoder, video/audio both OK tats ---
**Author:** ![tatsapoom\_udompong](https://avatars.discourse-cdn.com/v4/letter/t/a4c791/32.png) [@tatsapoom\_udompong](https://community.wowza.com/u/tatsapoom_udompong)\ **Post date:** [May 7, 2014, 12:56am UTC](https://community.wowza.com/t/vlc-live-h264-acc-no-audio-after-run-for-1-day/42909/8 "2014-05-07T00:56:38Z")
> tats, > > We would have to take a closer look, get those files and a ticket to look further. A log file that showed the time period from start of audio and video past the point where it becomes video only would be necessary. My guess is there was some network problem, that stream came back without audio for long enough that Wowza only recognized video in the stream, and started packetizing video only. > > Richard hi Richard, now we just restart wowza service to get both video and audio back, then i think if stream from encoder has problem with audio, only restart wowza will not solve this, what is your idea, i send new log to wowza support email, and also i will test to restart encoder only to see if audio is back or not thank you tats