# Video plays in Chrome, but not IE **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [June 28, 2013, 11:04am UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228 "2013-06-28T11:04:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Andrew\_Wood](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@Andrew\_Wood](https://community.wowza.com/u/Andrew_Wood)\ **Post date:** [June 28, 2013, 11:04am UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/1 "2013-06-28T11:04:45Z")
Nothing has changed over the last few months and things were working great. It seems today that when a user clicks a link to a video we set up in chrome, it plays fine…but when we try in different versions of IE, we get “We are unable to connect to the content you’ve requested. We apologize for the inconvenience” message. Can someone please let me know what/where I can check for a problem? ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [June 28, 2013, 4:18pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/2 "2013-06-28T16:18:24Z")
What player are using? What log messages correspond with playback that does not work? Do you have a link to this player? If you do not want to post here, open a ticket by writing to support@wowza.com Include a link to this thread for reference. Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [June 28, 2013, 7:16pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/3 "2013-06-28T19:16:41Z")
I think you have a space before the stream name that is causing this. I see it in the url and in FileNotFoundException message ```auto http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4 ``` Maybe IE is stripping this space where Chrome is not Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [June 28, 2013, 7:53pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/4 "2013-06-28T19:53:11Z")
Cool, glad it was simple. Thanks for the update Richard ---
**Author:** ![Andrew\_Wood](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@Andrew\_Wood](https://community.wowza.com/u/Andrew_Wood)\ **Post date:** [June 28, 2013, 1:41pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/5 "2013-06-28T13:41:53Z")
Hey Richard, Flash Player is opened in the browser when the link is clicked. Here is the log: 2013-06-28 14:18:11 EDT app-start application INFO 200 _definst_ vod/_definst_ - - - 14032.233 - - - - - - - - - - - - - - - - - - - - - - - - - 2013-06-28 14:18:11 EDT connect sanjose INFO 200 554508304 - _defaultVHost_ vod _definst_ 0.047 199.235.X.X 1935 [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 - 0 - - Jun192013.mp4 - - - - - [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m - [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m - 2013-06-28 14:18:11 EDT create stream INFO 200 Jun192013.mp4 - _defaultVHost_ vod _definst_ 0.0 199.235.X.X 1935 [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 1 0 0 0 Jun192013.mp4 - - - - - [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m - [http://199.235.X.X:1935/vod/mp4:](http://199.235.X.X:1935/vod/mp4:) Jun192013.mp4/manifest.f4m - 2013-06-28 14:18:11 EDT comment server WARN 404 Jun192013.mp4 MediaReaderH264.open[1]: java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4 (The system cannot find the file specified) - - - 0.063 - - - - - - - - - - - - - - - - - - - - - - - - - 2013-06-28 14:18:11 EDT comment server ERROR 500 - MediaReaderH264SanJose.indexFile:java.lang.NullPointerException - - - 0.063 - - - - - - - - - - - - - - The code used in the link to run the video: Again, works fine in Chrome, just not in IE ---
**Author:** ![Andrew\_Wood](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@Andrew\_Wood](https://community.wowza.com/u/Andrew_Wood)\ **Post date:** [June 28, 2013, 2:32pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/6 "2013-06-28T14:32:34Z")
I cannot seem to get rid of that space…the odd thing is there is another video that works in IE…checking to see if a space is in that log. ---
**Author:** ![Andrew\_Wood](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@Andrew\_Wood](https://community.wowza.com/u/Andrew_Wood)\ **Post date:** [June 28, 2013, 2:51pm UTC](https://community.wowza.com/t/video-plays-in-chrome-but-not-ie/39228/7 "2013-06-28T14:51:35Z")
Thats what it was. People were changing the names and must have altered the format. Thanks very much Richard!